Business Management jobs in South Africa

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Job Description

A - Risk Management

• Ensure that all policies, processes, controls and procedures are well communicated, understood and followed by agents within own region.
• Keep agents up to date with changes to any policies, processes, controls and procedures.
• Communicate and train tied-members on consequences of failure to adhere to required policies and procedures.
• Continuously emphasize the importance of compliance to legislations, governance and company policies.

B - People Development & Management

• Nurture a culture of high performance through initiating performance development discussions with Tied Agents and setting up actionable plans.
• Manage poor performance through direct communication and following company standards where matters need to be escalated.
• Act as first point of contact for any team complaints and problems within mandated area.

C – Mentorship & Training

• Foster good relationships with tied agents and set up regular check-ins to manage queries, concerns and celebrate successes.
• Encourage employees to bring forth new ideas on training materials and content.
• Set up regular training sessions where current issues and obstacles can be discussed and resolved.
• Ensure that continuous feedback is noted down and used to improve current processes and systems.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.

D – Sales Target Achievement

• Track sales, sale performance, and cancellations for the Tied Agent team in own area against required targets.
• Review individual Tied Agent performance, ensuring that agreed market segments, productivity, service levels and quality metrics are met.

E – Portfolio Management

• Take ownership of achieving business profitability growth targets through meeting client expectations within agreed service levels for sales and servicing.
• Ensure business growth targets are met through innovative sales techniques and superior servicing of portfolio clients.
• Manage overall portfolio profitability of team including claims ratios and cancellations.

F – Business Management & Target Setting

• Provide input on strategic initiatives to increase tied effectiveness.
• Assist with transparent communication, implementation and change support to changes in the strategy and operations impacting tied agents.
• Where necessary assist tied agents during sales or complaint interactions.

G – Customer Relationship Management

• Create and encourage a culture that emphasizes customer service and client priority.
• Continuously be on the lookout for changing client needs, anticipating new client requirements and aligning the proposed service offering accordingly.
• Ensure that while resolving customer complaints and advising client-specific solutions, Tied Agent’s statutory and legislative knowledge is always up to date and that all actions fall within the governance requirements.

H – Business Development

• Identify, manage and create new and coordinated business possibilities for the managed area with the aim to expand the existing market.
• Continuously explore alternative market segmentations within area/region.

Experience, knowledge & skills required

• Grade 12 or National Senior Certificate.
• Appropriate Insurance or Tertiary Qualification.
• FAIS Compliant in Non-life Commercial product category.
• Minimum of 2 years in non-life insurance (primarily in Commercial Underwriting).
• 3 – 5 years’ experience in Direct sales providing business to customer (B2C) solutions.

Competencies

• Customer Focused.
• Collaboration.
• Execution.
• Innovation.
• Leading with influence.
• Personal Mastery.
• Strategic.

Closing Date

14 April 2025, 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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