2 weeks ago Be among the first 25 applicants
Direct message the job poster from Santam Insurance
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.
What will you do?
Santam Operations, Commercial Contact Centre have an opportunity available for a Team Manager who will be based in Bloemfontein.
The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) by monitoring individual performance on a constant basis. The team manager should also be knowledgeable on all aspects of the products, systems and processes. Mentors the team and gives constant real-time support in terms of query resolution.
What will make you successful in this role?
QUALIFICATIONS AND EXPERIENCE
Knowledge and Skills
Personal Attributes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
REQ Number and Contact Details
Closing Date - 10 May 2024
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
Referrals increase your chances of interviewing at Santam Insurance by 2x
Get notified about new Customer Service Manager jobs in Bloemfontein, Free State, South Africa.
Bloemfontein, Free State, South Africa 1 week ago
Bloemfontein, Free State, South Africa 1 week ago
Bloemfontein, Free State, South Africa 1 week ago
Bloemfontein, Free State, South Africa 6 days ago
Bloemfontein, Free State, South Africa 1 week ago
Bloemfontein, Free State, South Africa 1 week ago
Bloemfontein, Free State, South Africa 3 days ago
Bloemfontein, Free State, South Africa 1 month ago
Bloemfontein, Free State, South Africa 2 weeks ago
Bloemfontein, Free State, South Africa 10 months ago
Bloemfontein Metropolitan Area 2 weeks ago
Bloemfontein, Free State, South Africa 2 months ago
Bloemfontein, Free State, South Africa 3 days ago
Bloemfontein, Free State, South Africa 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.