Jobs in East London, South Africa

FusionTek is a Managed Security Service Provider (MSSP) with offices in multiple US locations and team members globally. We are a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since ****. We're also rapidly growing and looking for top-tier candidates who share our four core values:

• Team players, collectively working towards a common goal
• Growth mindset, focused on the success of coworkers, clients, and the company
• Honest and transparent approach that always puts our clients first
• Ownership of work, seeing it through to completion
• Execution quickly and precisely, both internally and externally

2:00 PM - Midnight (Friday to Monday) - South Africa Standard Time (SAST)

ZAR,******/yr - ZAR1,,******/yr

As an Incident Response Technical Lead, you will provide excellence in high-touch technical management for incident response projects. This includes frequent technical and non-technical updates with stakeholders, translating technology to non-technical clients, and serving as an escalation point and subject-matter expert.

• Focused on technical management of incident response recovery efforts from start to finish, including initial mobilization, assignment, and management of technical workstreams, and frequent client and vendor communication.
• Incident response projects often begin over a or outside of traditional business hours, so you will manage critical recovery opportunities during those times to lessen client impact.
• Use our ticketing system to document, track, and escalates project tasks and tickets; update our documentation platform to keep everything current.
• Serve as an escalation point on technical questions from other engineers and the client.
• Work with a team of intelligent people to deliver world-class service to our clients.

• Excellent comprehension and communication in English.
• Previous experience leading a technical team.
• Knowledge of Office / Azure cloud services.
• Knowledge of Active Directory.
• Knowledge of complex networking troubleshooting (VLANs, routing, subnetting, packet captures).
• Broad understanding of how operating systems work.
• Advanced OS troubleshooting (boot issues, corruption of profiles, OS files).
• Comfortable working in different OSs, both CLI and GUI.
• SQL database knowledge is a plus.
• Advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes).
• Experience troubleshooting ingress/egress issues.
• Knowledge of diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.).
• Strong system architecture comprehension (e.g., how servers function).
• Understanding of network and system performance elements.
• Time-management skills are crucial.
• Superb verbal and written communication skills.
• Demonstrated skillset through industry certifications or a plan to obtain them.
• Previous recovery/remediation experience is a plus.
• Experience with a ticketing system; Autotask experience is a plus.

• Competitive salary: R, - R1,, per year.
• Quarterly bonus eligibility to reward performance.
• Comprehensive benefits package.
• Paid time off and leave policies in line with South African standards.
• Educational reimbursement for certification exams and access to company-supplied training resources.

East London, Eastern Cape (Incident Response • East London, Eastern Cape)