Product Head: Connect

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Date: 7 Apr 2025

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About The Role

As the Product Head: Connect, you will be a driving force in the evolution of Capitec’s Connect product, owning its end-to-end lifecycle and ensuring it becomes a best-in-class offering. Leading a high-performing team, you’ll be responsible for providing input and translating the company’s strategic goals into impactful, client-focused solutions that define the future of Connect.

This role demands expertise at the intersection of business strategy, technical execution, and market innovation. You will work closely with various stakeholders, utilizing data and metrics to drive decisions that keep Connect ahead of the competition. With a deep understanding of telecommunications, you’ll unlock new opportunities and harness the power of technology and client data to create a truly transformative product. Step into this role and make your mark on a product that will revolutionize the client experience.

Our Ideal Candidate

• 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally within the telecommunications industry
• 5+ years’ experience managing telecommunications products is preferred
• Business and product vision; has had ownership responsibility for a Product previously
• Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology
• Communicating with technical and non-technical senior stakeholders across multiple business units
• Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications
• Using data and metrics to test theories, confirm assumptions, and measure success
• Scoping/running usability studies and/or customer research
• Client development and validating products through customer feedback
• Leading and managing multi-functional teams to deliver

• Strategic and commercial thinking; able to think about problems from a telecommunications business perspective using people, technology, and product input
• Business acumen and systems thinking; able to take a ‘big picture’ view of the telecommunications industry, assess, make logical, sound decisions, and influence others to achieve objectives
• Financial acumen - sufficient to effectively operate own cost centre
• People leadership and management practices to empower, create focus and delivery
• Organising, planning and prioritizing work
• Data-driven approach; analytical and quantitative skills
• Technologically literate and able to adapt to new technologies
• Able to dive deep in understanding the product, the business, and the competitive landscape
• Able to present complex technical information in a clear and concise manner to a variety of audiences

• Bachelor's Degree
• Grade 12 National Certificate / Vocational

• Commercial Thinking Skills
• Interpersonal & Relationship management Skills
• Facilitation Skills
• Numerical Reasoning skills
• Presentation Skills
• Problem solving skills
• Leadership skills
• Decision making skills

• Willing to work after hours / over weekends when required
• Own reliable transport and valid driver’s license are pre-requisites
• Be able to travel internationally or nationally when required
• Own mobile phone
• Ability to work in an open-plan environment
• Clear credit and criminal record