Business Administration jobs in South Africa

The ideal candidate for this role would be a hybrid professional with a mix of technical administration, business process analysis, and technical writing skills. In essence, a dedicated Zoho Systems Administrator / Business Process Analyst who also excels at documentation and reporting.

Key Competencies and Responsibilities

1. Zoho Suite Expertise: Indepth understanding of Zoho One applications (CRM, Desk, Cliq, Connect, Projects, Inventory, Mail, Calendar, etc.) to manage and optimize internal workflows, troubleshoot issues, and propose improvements.
2. Technical Administration: Responsible for configuring and maintaining the system, ensuring that all partner and internal processes are properly set up and that data flows seamlessly across applications.
3. Documentation & Process Mapping: Ability to create and maintain detailed system documentation, including project specifications, process maps, and diagrams. This includes not only capturing current processes but also designing best practice workflows for continuous improvement.
4. Reporting and Analysis: Skilled in generating weekly and monthly reports on both external client projects and internal IT activities. This involves not only data extraction but also analytical insights that can help drive decision-making.
5. Partner Program Support: Experience with managing partner-related activities such as tracking training sessions, webinars, and sales pipelines, ensuring compliance with partner program standards and maintaining up-to-date records of all activities.
6. Communication & Coordination: Strong communication skills to liaise with various internal teams (IT, Sales, Partner Program managers) as well as external stakeholders. The candidate must be capable of translating technical details into easily understandable reports and documents.

Requirements

1. Professional Background: A candidate with a background in IT administration or business process management, preferably with a track record of working in environments where Zoho One or similar integrated business suites are in use.
2. Technical Writing & Documentation: Proven experience in documenting technical processes and producing clear, concise guides and reports. Familiarity with process mapping tools (such as Vani, Miro, or Visio) is a plus.
3. Analytical Skills: Ability to analyse data, generate actionable insights, and create reports that support decision-making processes.
4. Project Management: Basic project management skills to ensure that tasks are prioritised, tracked, and completed in alignment with the company's goals.

Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Proven experience (3 years) in IT project management, with a focus on delivering software development or technology implementation projects. Strong proficiency in business analysis techniques, including requirements gathering, process modelling, and solution design. Excellent communication skills, with the ability to convey technical information to non-technical stakeholders effectively. Demonstrated ability to manage multiple projects simultaneously in a fast-paced consulting environment. Project management certification (e.g., PMP, PRINCE2) and business analysis certification (e.g., CBAP, CCBA) advantageous. Experience with agile methodologies (e.g., Scrum, Kanban) and project management tools (e.g., ClickUp, Nifty, Monday, Zoho Projects) is a plus. Experience with SaaS and collaborative platforms (e.g., Zoho One, Google Workspace, Microsoft 365) is advantageous.

Key Skills: Six Sigma, Continuous Improvement, Lean, Lean Six Sigma, Process Improvement, Business Analysis, Visio, Business Process Modeling, Process Mapping, Business requirements, Process Management, SharePoint.

Employment Type: Full Time

Experience: years

Vacancy: 1