Operations Coordinator

Role Overview
We are looking for a highly organised and proactive Operations Coordinator to provide critical administrative and operational support across our SaaS business. This role spans travel and event coordination, procurement, billing support, project administration, light HR admin, internal communications, and organizational surveys. You’ll work closely with various teams to ensure business operations run smoothly and efficiently.

Key Responsibilities

Administrative Support

1. Support the MANCO team with day-to-day operational or administrative tasks.
2. Assist in the coordination of company events such as team days, off-sites, and other internal activities.

Travel & Event Coordination

1. Coordinate travel bookings including flights, accommodation, visas, and also support bookings for events, team meetings, and venues.

Procurement

1. Assist with the coordination of vendor quotes, purchase orders (POs), and deliveries in line with company processes.

Billing & Finance Support

1. Assist with internal and external billing queries.
2. Support invoice tracking, PO matching, and follow-ups on outstanding payments.
3. Help maintain accurate records using Zoho Books.

Project Administration

1. Support vendors and partners with coordination or delivery of tasks and projects.
2. Maintain requirements and project documentation.
3. Support project leads and assist with updating and maintaining knowledge management records.

Organizational Surveys & Feedback

1. Assist with the distribution and tracking of internal and external surveys including Net Promoter Score (NPS) and employee feedback.
2. Compile responses and help route feedback to relevant stakeholders.

Internal Communications

1. Help coordinate virtual and in-person events, including booking venues and managing service providers.

HR Administration

1. Assist with onboarding logistics for new hires such as system access and welcome packs.
2. Maintain HR documentation including leave records, contracts, and compliance checklists.
3. Provide administrative support for HR initiatives and audits.

Requirements

Qualifications

1. Matric (Grade 12) is essential.
2. A diploma or certificate in Business Administration, Project Management, or HR is advantageous.

Experience

1. 1-2+ years in an administrative, coordination, or operations support role.

Skills

1. Strong organisational and multitasking ability.
2. Excellent written and verbal communication skills.
3. Proficiency in Microsoft Office/ Other Cloud Applications
4. Familiarity with Zoho Books is preferred.
5. High attention to detail and ability to work independently.
6. Discretion and professionalism when handling sensitive information.

What We Offer

1. Flexible hybrid or remote working environment.
2. A collaborative, mission-driven SaaS culture.
3. Exposure to multiple business areas including finance, people, and operations.
4. Birthday leave, mental wellness leave, Christmas leave, and wellness support.
5. Professional development and learning opportunities.

Desired Skills:

• Administration
• Event Coordination
• Procurement
• Project Administration
• Support