Req#: 21946What will you do?
To Manage the Risk, Governance and Compliance function within Distribution Operations
What will make you successful in this role?
Compliance and Risk Management
- Undertake to fully understand the content and impacts of all the relevant Compliance related legislation and requirements for the FSP.
- Be able to translate and interpret these practically and correctly to the business.
- Demonstrate high levels of technical and product knowledge (including investment).
- Liaise on an ongoing basis with Sanlam Retail Mass (SRM) compliance functions, Group Internal Audit and Group Compliance with regards to policy, process changes or initiatives/actions that need to be implemented within the business.
- Ensure that all compliance practices and procedures within the unit are strictly observed in terms of disclosures, advice given, records kept, and ethics/behaviour undertaken when dealing with clients and undertaking sales.
- Monitoring and reporting on risks, compliance and policy adherence & ensure implementation of steps to ensure any gaps are closed.
Risk Monitoring
- Undertake ongoing pro-active monitoring of practices and cases submitted to identify any training or process gaps.
- Monthly, quarterly, bi-annual and annual Risk Reporting and TCF Reporting to management.
- Assist management with implementation of the risk management policy and reporting thereof, including training.
- Prepare ad hoc reports as business requires.
- Training and supervision of risk champions across the business.
- Co-ordination and review of risk and TCF across the business unit.
Compliance and Risk Management reporting and corrective action
- Take up areas of risk or anomalies with management immediately and ensure corrective actions are followed.
- Track, interpret and communicate trends or gaps in terms of risks within the unit.
- Monitor and report on progress made to close all the compliance and audit related findings.
- Keep records of all risk and problem areas in Distribution for both individuals and the unit in general and identify avenues to correct gaps.
- Report these back to management monthly and quarterly regularly for awareness, action, and progress update.
- Undertake to write and submit the required Risk Reports required for the unit.
- Take overall accountability for the Risk Complaint register and resolution process.
Business management
- Focus on operational agility and effectiveness and monitor all business activities across the operations value chain and enable innovation and process improvements.
- Provide Individual Life and Distribution with cost effective, efficient and easy-to-use end-to-end new business, facilities and FAIS related processes and systems that comply with legislation; enables high quality outputs; supports SLA’s and provides Individual Life with a competitive advantage.
Stakeholder, Client and Partnership management
- Negotiate services and prices and all other relevant stakeholders; service providers, e.g. Modern Printers and data providers, etc.
- Work collaboratively with other departments to identify and promote Operations best practices which enhances service delivery to our clients and ensure profitable business.
- Capability required to manage and close audit findings.
- Support 1st and 2nd line audits / monitoring activities.
People management
- Ensure a high performance, capable and empowered workforce who are future fit and complements the IL culture.
- Manage business transformation from a culture, people and digital enablement perspective.
Qualifications
- Degree in Risk Management or Compliance related qualification.
- Honors degree would be advantageous.
Experience and Knowledge
Technical troubleshooting experience
- 3 Years or more experience in the insurance industry specifically Long-Term Insurance.
- 2 – 3 years’ experience in Risk Management or Compliance.
- Must be able to work on MS Outlook and MS Teams.
- Experience in Long-term insurance sales would be advantageous.
- Computer literacy in MS Word and Excel is essential.
- Advance Report writing.
- Intermediate understanding and application of Digital platforms.
- Advance understanding of data analytics tools and how to apply.
- Client engagement skills (High).
Personal Attributes
- Interpersonal savvy - Contributing through others.
- Decision quality - Contributing through others.
- Plans and aligns - Contributing through others.
- Manages complexity - Contributing through others.
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
- Being resilient - Contributing through others.
- Collaborates - Contributing through others.
- Customer focus - Contributing through others.
- Cultivates innovation - Contributing through others.
- Drives results - Contributing through others.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.