Senior Manager : Fraud Risk Management

At Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries.

Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment, and health products.

We continually seek to engage, develop, recognise, and reward the people who make our business great.

Job Purpose

To develop tactical strategy and delivery plans, formulate associated practices, and ensure operational implementation and adaptation in terms of forensic methodology, governance, and delivery objectives.

Key Responsibilities

1. Provide strategic leadership and oversight on fraud risk management within the retail and group risk business units.
2. Act as a representative of the Head of Fraud Risk at governance and operational meetings, delivering key strategic messages.
3. Offer assurances around fraud risk management processes, supporting the organization's objectives.
4. Develop and maintain fraud risk policies, procedures, and controls in alignment with regulatory standards.
5. Work closely with internal stakeholders to identify and mitigate fraud risk within specific business areas.
6. Ensure the delivery of accurate and insightful fraud risk reporting to senior management and governance committees.
7. Support the business in implementing fraud prevention and detection strategies.

Key Skills

1. Risk Management Expertise: Extensive experience in managing risks, especially within the financial services sector.
2. Fraud Risk Understanding: Strong knowledge of fraud risk management; however, primary focus is on broad risk management capabilities.
3. Strategic Thinking: Ability to translate strategic objectives into actionable risk management practices and communicate them effectively at senior leadership levels.
4. Stakeholder Engagement: Proven ability to collaborate with and influence senior management and governance committees.
5. Industry Insight: Familiarity with the financial services industry, particularly in retail and group risk insurance.
6. 5 - 8 years experience in a similar environment.

Minimum Qualifications

1. Bachelor's Degree and Advanced Diplomas [NQF Level 07] in Finance, Risk Management, or related field.
2. Professional certifications in Risk Management or Fraud Risk are an added advantage.

Process

Accountable for strategy implementation through the integration and optimisation of operational activities to practices and systems across an internal value chain. Proactively identify interconnected tactical problems, determine the impact, patterns, and trends to identify alternatives and best practice solutions, anticipating future challenges.

Customer

Build strong customer-centric relationships and develop service level agreements that promote the organisation with stakeholders aligned to Treating the Customer Fairly (TCF) principles.

Finance

Compile an operational or business area budget aligned with the delivery plans, and ensure the implementation and monitoring of financial controls, management of costs, and corporate governance to optimise cost savings and/or profit margins.

Learning and Growth

Balance, optimise, and manage human resources across disciplines through executed human capability plans. Monitor and report on implementation of the FRM Domain Learning and Development plans.

Governance

Implement the governance management model, framework, and policy in own practice and/or tactical area to identify and manage governance and risk exposure liability proactively. Ensure the risk appetite is maintained regarding fraud rules mandate and customer friction.

Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of [year] and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.

As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no [number]).