Customer Service Agent jobs in South Africa

Account Manager: CompAir

Jet Park

About Us

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employees, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

Job Summary

The Account Manager is responsible for driving partnership and business growth with Ingersoll Rand ITS customer accounts in their designated geography. Job scope includes managing continuous relationships with customers to achieve annual sales targets, developing trust and strong partnerships with customers to ensure sustainable long-term growth, and executing the ITS strategy of providing solutions from enquiry generation until resolution to customer queries.

Success will be measured in Sales (Completes & Services) - revenues; bookings and profitability; share of entitlement (SOE), linkage, connectivity rates as well as pro-active customer-facing and customer satisfaction activity. Ensuring improvement in customer satisfaction as per the regional and SBU targets.

Responsibilities

• Maximize sales of general line Air products Comp Air portfolio to our current and new customers through relentless sales prospecting activities focused towards the assigned market.
• Generate leads through various channels like scouting, web search, leads through campaigning, and through service engineers.
• Promote IR’s Core values in the marketplace.
• Formulate & submit projections based on market conditions and feedback.
• Meet customers to build long-lasting relationships and look out for potential business opportunities.