Customer Service Remote jobs in South Africa

Job Title: Customer Support Administrator

Location: Remote

Working Time:

Salary:.

Job Overview: We are seeking a motivated and detail-oriented Customer Support Administrator to join our team. In this role, you will be responsible for responding to customer inquiries via email, providing support, and ensuring a positive experience for our users.

Key Responsibilities:

• Respond promptly to customer emails, addressing questions and concerns related to our products and services.
• Provide clear and accurate information about our offerings, including installation guides and troubleshooting tips.
• Maintain a friendly and professional demeanor in all communications.
• Track customer inquiries and resolutions to identify trends and areas for improvement.
• Collaborate with the team to enhance customer service processes and improve user experience.
• Assist in updating our FAQ section and help documentation based on common inquiries.
• Monitor feedback and report insights to management to help inform product development.

Qualifications:

• Previous experience in customer service or administrative roles preferred.
• Strong written communication skills with a keen attention to detail.
• Ability to work independently and manage time effectively.
• Proficiency in using email and basic office software.
• Patience and a positive attitude when dealing with customer inquiries.

What We Offer:

• Flexible working hours and the ability to work from home.
• A supportive and collaborative team environment.
• Opportunities for professional growth within the company.
• Competitive compensation.

How to Apply: If you're passionate about gaming and enjoy helping others, we want to hear from you! To apply, please send your updated resume and a brief cover letter explaining why you would be a great fit for this role.