Italian Speaking Customer Service Consultant - Remote

REMOTE WORK - Italian Speaking Customer Service Consultants (Airline) - South Africa - Must be fluent in Italian.

Start: 17 March 2025

Salary: R15,800 per month. Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical Insurance.

Job Description:

This is a remote position.

Work for prestigious airline brands on various work streams.

Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English.

Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.

Fully paid product and systems training provided.

Daily interactions with international passengers with queries and compliments.

Required to meet specific key performance indicators and expected client service levels.

Demanding and time-sensitive call centre environment.

Employment Terms and Conditions:

Remuneration: R190 000 CTC per annum, Plus R1000 per month for full attendance, Plus R1000 for high quality work, Plus Free Medical Insurance.

Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day.

Rotational shifts Mondays – Fridays, includes rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

Training: 4-6 weeks (Fully Paid).

Health insurance benefit (Paid for by the Company).

Remote position.

Own home Fibre internet line & UPS solution required for work from home option.

Requirements:

1. Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered).
2. Located in South Africa.
3. Permanent residence permit / South African ID holders only.
4. Excellent Computer literacy & technical skills.
5. No criminal record.
6. Flexibility to work shifts.
7. Previous customer service experience preferred.