Strategic Relationship Manager

An exciting opportunity exists for a Strategic Relationship Manager to join a leading corporate travel management operation. The role is centred around managing a portfolio of corporate clients, with a strong focus on maintaining high-value relationships.

Requirements:

1. Matric certificate (tertiary qualification in business or travel-related field is advantageous).
2. Degree/Diploma in Business Management.
3. Minimum 5 years’ experience in a client relationship management role, ideally within the travel or service industry.
4. Proven track record in managing high-value client accounts and delivering measurable growth.
5. Experience with corporate travel solutions and platforms (e.g., TravelIT or similar).
6. Solid understanding of financial performance indicators (e.g., margin analysis, budgeting).
7. Familiarity with SLA development, compliance, and performance tracking.

Skills & Competencies:

1. Strong negotiation and communication skills (written and verbal).
2. Analytical thinker with high attention to detail.
3. Tech-savvy, with the ability to confidently present and train on digital solutions.
4. High emotional intelligence and ability to manage stakeholder expectations.
5. Excellent presentation skills and a professional demeanour.
6. Ability to work under pressure and meet deadlines in a dynamic environment.

Job Functions:

1. Client Relationship Management
2. Account Management
3. Business Development
4. Financial Oversight
5. Travel Technology & Systems Training
6. Stakeholder Engagement
7. Data Analysis & Reporting
8. Strategic Planning