Service Adviser jobs in South Africa

Requisition Number: 138334

Closing Date: 10 March 2025

Location: Engcobo

Job Family: Sales and Service

Career Stream: Sales

Leadership Pipeline: Manage Self: Technical (MST)

FAIS Affected: Yes

To create great client banking experiences in the smaller branch environment through digital enablement, basic selling, servicing, basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.

GROW:

• Escalate unfulfilled client requests to the appropriate channel for actioning.
• On-board basic accounts (i.e., Personal loans, Credit cards).
• Ensure client's needs assessment is completed to offer related products and services.
• Inform clients of financial products, features, and benefits.
• Deliver sales targets and achieve client acquisition, growth, and retention objectives.
• Obtain referrals from existing clients and source leads from other business units.
• Identify cross-selling opportunities through client engagement, quality conversations, and the use of data analytics.
• Keep clients informed of progress regarding their applications, queries, and requests.
• Position client's financial product requests for approval in line with process and procedure.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e., CEO of your own career).
• Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
• Act with a client-first mindset in all client engagements.

SOLVE:

• Solve basic problems and issues (i.e., debit order dispute).
• Assess and listen carefully with understanding to establish and clarify client sales and service needs.
• Attend to all inquiries and services relating to client's needs by offering the right service and solutions.
• Use expertise and relevant insights to solve client needs relating to sales, self-service, and digital functionality.
• Attend to administrative duties after on-boarding or service activity.
• Authenticate clients, provide client service, and meet client's identified needs.
• Entrench clients through Core+ needs discussions, salary and debit order switching, as well as enrolling clients on the various digital platforms.
• Control the queuing process and prioritize clients with special needs.
• Ensure all devices are operational during business hours.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first-line device maintenance support.
• Process and administer all cash services (i.e., teller, forex, bulk) by following relevant procedures and policies.
• Complete sales tasks through planning and reviewing against agreed role requirements.

EDUCATE:

• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on the benefits, convenience, security, digital functionality, and features of self-service and alternative cash solutions.
• Drive digital adoption to enable, educate, and migrate clients on digital.

LEAD, RISK & COMPLIANCE:

• Identify and recommend opportunities to enhance processes, systems, and policies.
• Manage client appointment schedule to meet business objectives.
• Meet service excellence, teamwork, and personal development goals.
• Action control checklist applicable to teller, inquiries, and foreign functions daily.
• Balance and secure branch stock holding (i.e., cards).
• Execute on cash management (i.e., Treasury and holdings), cash efficiency, and recycling strategies.
• Mitigate risks and meet regulatory and legislative requirements where applicable.
• Adhere to Workforce Management principles, methodology, and scheduling.
• Report suspicious transactions.

• Diploma

• FAIS accredited Qualification (Accounting, Finance, Banking, Business)

• Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

• Customer service principles
• Product Knowledge
• Interbank operations
• Problem-solving skills
• Client Relationship Management
• Product sales skills
• Employee engagement methodologies
• Microsoft Office
• Relevant Nedbank policies and procedures

• Sustaining Customer Satisfaction
• Building Customer Relationships
• Sales Persuasion
• Targeting Sales Opportunities
• Planning and Organizing
• Technology Savvy
• Adaptability

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Please contact the Nedbank Recruiting Team at +27 860 555 566