Customer Service Consultant jobs in South Africa

Santam Marine has an available position for a Service Consultant who will be based in our Sandton office.

The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners, and suppliers). The successful incumbent will provide support to address customer needs, concerns, and issues.

• Prepare basic reports and statistics based on risk analysis.
• Communicate with internal stakeholders to provide information, feedback, and follow through on queries and/or instructions.
• Address unusual and non-standard customer issues including underwriting and commercial-related queries.
• Receive requests for and generate quotations.
• Task-related decision-making within set policies and procedures.
• Research to assist in addressing non-standard underwriting issues.
• Update RM reports.
• Create client profiles for identified risks.
• Build strong customer relationships and deliver customer-centric solutions.

• FAIS accreditation required.
• RE 5.
• 2 - 3 years Marine Insurance experience.

• Familiar with Excel, Word, Intranet, Kit, and knowledge of Marine products.

• Cultivates innovation.
• Drives results.
• Professional behavior.
• Commitment to quality.
• Teamwork.
• Resilience.
• Immaculate interpersonal skills.
• Ability to perform tasks under pressure.

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company, and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients, and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam, we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.