Client Service Consultant

Client Service Consultant

Apply locations: Johannesburg
Time type: Full time
Posted on: Posted 3 Days Ago
Time left to apply: End Date: April 11, (3 days left to apply)
Job requisition id: R

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.

Hello Future Client Service Consultant! Welcome to FNB, the home of the #changeables.

We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. As part of our team in Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

1. Manage costs/expenses within approved budget to achieve cost efficiencies.
2. Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
3. Maintain expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
4. Comply with governance in terms of legislative and audit requirements.

Ideal Candidate

1. Manage own development to increase own competencies.
2. Acknowledge complaints and queries, dealing with complaints and queries as well as Quality Assurance.
3. Identify gaps in process and escalations.
4. Conduct regular stakeholder meetings to identify gaps and review efficiencies.

Benefits

1. Opportunities to network and collaborate.
2. A challenging working environment.
3. Opportunities to innovate.

We can be a match if you:

1. Are adaptable and curious.
2. Analyse complex data sets.
3. Thrive in a collaborative environment.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below: 11 / 04 / 25.

About Us

Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.