Italian Speaking Customer Service Consultant - Remote

REMOTE WORK Italian Speaking Customer Service Consultants (Airline)

Location: South Africa

Start Date: 17 March 2025

Salary: R15800 per month plus R1000 for full attendance, R1000 for high-quality work, and free medical insurance.

Job Description:

This is a remote position.

Work for prestigious airline brands on various work streams. Provide assistance to passengers with pre & post flight departure travel-related queries in the customer relations department in Italian & English.

Work on airline reservations systems and handle voice calls in English & Italian, including written correspondence.

Fully paid product and systems training will be provided.

Daily interactions with international passengers with queries and compliments.

Required to meet specific key performance indicators and expected client service levels in a demanding and time-sensitive call centre environment.

Employment Terms and Conditions:

Remuneration: R190,000 CTC per annum plus R1000 for full attendance, R1000 for high-quality work, and free medical insurance.

Full-time permanent contract: 40 hours per week with 8-9 hour shifts per day.

Rotational shifts from Monday to Friday, including rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

Training: 4-6 weeks (fully paid).

Probation Period: 4 months.

Health insurance benefit (paid for by the company).

Remote position; own home fibre internet line & UPS solution required for work-from-home option.

Requirements:

- Native level fluency in Italian (verbal & written skills essential; advanced level may be considered).

- Located in South Africa.

- Permanent residence permit / South African ID holders only.

- Excellent computer literacy & technical skills.

- No criminal record.

- Flexibility to work shifts.

- Previous customer service experience preferred.

- Education: Matric / Grade 12.

Key Skills:

Business Development, Sales Experience, B2B Sales, Time Management, HP Service Manager, Windows, ServiceNow, Relationship Management, Operating Systems, Management Consulting, Troubleshooting, Automotive Service.

Employment Type: Full Time

Experience: Not specified

Vacancy: 1