Customer Service Specialist

Johannesburg, South Africa | Posted on 26 / 08 / Founded in , Browns is a family-owned jeweller that crafts the finest diamond jewellery in South Africa.

We focus on classic, timeless and sophisticated designs, making us an iconic brand with a rich heritage. We pride ourselves on offering quintessentially South African designs, crafted by South Africans for South Africans and the rest of the world.

Job Description

Do you put customers at the heart of every decision you make?

Browns The Diamond Store is looking for a professional and passionate service-oriented representative who will foster positive relationships with internal and external clients.

Duties & Responsibilities

1. Build the bond between our brand and our customer by answering queries, providing exemplary service, and adapting your approach depending on individual needs and requirements.
2. Ensure that all queries are dealt with in a professional manner within the required timeframes.
3. Resolve any queries regarding products or services.
4. Follow up on orders to ensure delivery by specified dates.
5. Maintain current knowledge of products, programs, processes, and policies.

Requirements

Desired Experience & Qualification

1. 2 years experience in a client services and relationship management role.
2. Excellent verbal and written communication with both external and internal stakeholders.
3. Helpdesk support experience is an advantage.
4. High attention to detail and service-oriented.
5. Comfortable working in a fast-paced and challenging environment.
6. Able to manage time, prioritize, and adhere to strict deadlines.
7. Experience in the call centre or retail industry is advantageous.