Customer Service Consultant - Amharic and Arabic Speaking

Customer Handling

1. Deal with all queries relating to:

• Product information
• Availability
• Complaints

• Create awareness of competitions
• Offer useful product suggestions
• Recommend recipes
• Market Promotions

• Answer promptly (3rd ring)
• Use hold procedure effectively
• Listen carefully
• Question to confirm
• Pronounce words clearly/no via’s
• End calls with a positive and friendly tone

Client Service

1. Provide feedback to clients pertaining to manufacturing and or stock holding problems (complaints) reported by consumers.
2. Follow instructions from the client on how to address the complaint or answer the escalated enquiry.
3. Ensure excellent customer service on behalf of the client.

Administration

1. Classify all calls into the correct category of AS400.
2. Capture all the data relevant to each complaint on relevant systems:

• Batch details
• Complaint description
• Personal details