Agent jobs in South Africa

Role: Account Manager - Valley

Location: South Africa (Remote, Cape Town preferred) Compensation: Up to $1,500/month USD Hours: 9am - 5pm EST

Valley is an AI-powered LinkedIn outbound platform that helps B2B sales teams run signal-based campaigns at scale. Serving customers like Bolt.new, UiPath, StubHub, and over 400 early stage companies.

Campaign Management

• Build audiences and targeting criteria based on customer ICPs
• Create and launch LinkedIn campaigns on behalf of customers
• QA every campaign before it goes live - messaging, targeting, setup
• Monitor campaign performance and flag issues early
• Make adjustments based on results and customer feedback

Customer Support

• Answer customer questions via chat, Slack, and email - quickly and clearly
• Get on calls when customers need help or want to walk through something
• Be the first line of support - if a customer has a problem, you're on it
• Escalate issues when needed but resolve what you can yourself

Documentation & Knowledge Base

• When a question comes up that isn’t documented - write the doc
• Build out our help center and knowledge base over time
• Create clear, simple documentation customers can actually use
• Turn repeat questions into articles so they don’t get asked again

AI Support Agent

• Implement and manage our AI support agent that handles questions 24/7
• Train the agent with new documentation and answers
• Monitor what the agent gets wrong and improve it
• Make sure customers get fast, accurate answers even when you're offline

Diligent Follow-Through

• Follow up until the job is done - no loose ends
• Chase down answers from customers, teammates, whoever
• Don't wait to be told what to do next - figure it out and move
• Act quickly - speed matters

• 2+ years in account management, customer support, or campaign operations
• Insanely detail-oriented - you catch the things others miss
• You document everything without being asked
• Fast communicator - you respond quickly and clearly
• You don’t stop until the job is done, even if it's tedious
• You're organized in a way that others can follow your work
• Comfortable on video calls with customers
• You write clearly - your docs and messages are easy to understand
• Interested in AI tools and excited to implement an AI support agent
• You take ownership - if it's your account, it's your problem to solve
• Stable work-from-home setup with fast, reliable internet
• Available to work 9am - 5pm EST

Bonus

• Experience with LinkedIn, outbound sales, or lead generation
• Background in B2B SaaS or agency environments
• Experience building help docs or knowledge bases
• Familiarity with AI chatbots or support automation tools (Intercom, Zendesk, etc.)

In 30 days:

• You're launching campaigns accurately without needing hand-holding
• You're answering support questions fast and customers are happy
• You've identified the top 10 questions that need documentation

In 90 days:

• Zero campaign errors going out the door
• You've written docs for every common question
• AI support agent is live and handling basic questions 24/7
• Customers love working with you - they trust you with their account

In 6 months:

• You're running a book of accounts smoothly
• Our knowledge base is comprehensive - most questions are self-serve
• AI agent handles 50%+ of support volume accurately
• You're the person we point to as the standard for how accounts should be managed

Send your CV and a brief note on why you're interested. If it looks like a fit, we'll schedule a quick WhatsApp call to chat.