Customer Service Agent jobs in South Africa

Position: Sales Manager
Salary: Market related
Location: Sandton, Johannesburg
Job type: Permanent
Industry: Information Technology
Reference Number: CWR.IS.OST.17012025

COMPANY DESCRIPTION:
Our client is a multi-vendor, value-added solutions provider with branches in Johannesburg, Durban and Cape Town offering Managed IT Services. They are looking for a Sales Manager to join their branch in Sandton, Johannesburg.

JOB DESCRIPTION:

• To efficiently manage the sales team in accordance with the company strategy.
• Driving results through people.
• The Sales Manager is responsible for leading and motivating a team of sales representatives to achieve and exceed sales targets.
• This role requires strong leadership, communication, and sales management skills to develop and execute effective sales strategies.

MAIN DUTIES & RESPONSIBILITIES:

• Formulate a budget on an annual basis, developed from a business plan in accordance with the company strategy.

• Recruit, hire, train, and develop a high-performing sales team.
• Provide ongoing coaching, mentoring, and support to sales representatives.
• Set and track individual and team sales targets.
• Monitor sales performance and identify areas for improvement.
• Conduct regular performance reviews and provide feedback.

• Ensure the company image is constantly maintained at a high standard and sales teams remain focused in accordance with their relevant target market.

• Maintain brand sales in accordance with the company strategy.
• Create and implement monthly sales initiatives.

• Maintain a high level of moral and motivation amongst ALL employees.
• Always promote the company and ensure staff do the same. Maintain a high level of security for the safety of all employees.

• Monitor, control and oversee stock on reserve, backorders, ETA’s.
• Monitor and increase sales sell-out strategies on aging product lines.

• Offer / ensure training is carried out on a regular basis, updating company records.

• Review staff monthly – target achievement.
• Mentoring and training of staff.

• Minimize risk and exposure through company policy and procedure.
• Constant review of age analysis, ensuring collaboration between sales teams and accounts department.
• Liaise with customers to maintain AR customer relations with regards to outstanding payments.
• Monitor and oversee the credit application process on Tradeshield.

• Consistently monitor expense control through financial analysis of management accounts on a monthly basis.

• Maintain systems with the assistance of the central IT department, feedback problem areas and ensure all users are trained and working efficiently.
• Ensure reliable backups are taking place and kept off site.

• Submit commission sheets timeously to HR for the sales team on a monthly basis.
• Make sure sales staff have a copy of the commission sheet as a motivator and for performance discussions.

• Conduct meetings on a weekly basis, ensuring the smooth flow of the business and give all staff the opportunity to voice their opinions.

• Where necessary conduct disciplinary hearings, work performance discussions and monthly staff reviews of previous month achievement within the first 3 days of month end.
• Mentoring the sales team to achieve target.
• Staff development and succession planning.
• Staff recruitment.

• Develop and implement effective sales strategies aligned with the company’s overall business objectives.
• Conduct market research and identify new business opportunities.
• Analyze customer needs and preferences to tailor sales approaches.
• Develop and maintain strong relationships with key customers and partners.

• Oversee the sales process from lead generation to closing.
• Ensure that sales representatives follow established sales methodologies and best practices.
• Implement CRM systems and tools to track sales activities and performance.
• Analyze sales data to identify trends and optimize sales processes.

• Prepare regular sales reports and provide updates to management.
• Track key performance indicators (KPIs) and identify areas for improvement.
• Analyze sales data to identify trends and opportunities.

• Create a positive and motivating work environment for the sales team.
• Recognize and reward high performance.
• Foster a culture of collaboration and teamwork.
• Encourage continuous learning and professional development.

• Oversee the day-to-day operations of the sales team, including territory assignments, quota setting, and resource allocation.
• Address operational queries and issues raised by sales representatives.
• Ensure compliance with company policies and procedures.
• Manage sales budgets and expenses.

EDUCATIONAL REQUIREMENTS:

• Grade 12.
• Relevant tertiary qualification.

EXPERIENCE AND SKILLS REQUIRED:

• Minimum 3 years management experience within the IT environment.
• The ability to work under pressure and to make sound business decisions.
• Performance management and good people skills.
• Good interpersonal and communications skills.
• Above average computer literacy.
• Ability to read and interpret financial statements.
• Self-motivated.
• A leader who leads from the front, developing high standards.
• Marketing.

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:
https://www.careers-page.com/the-globevest-group-2/job/L9WW968Y

POPIA
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We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.