Sales Support à Grande-Bretagne

Job Overview:

As a Returns and Post-Sales Support Agent, you will play a key role in providing exceptional customer service and support for pre & post-sales inquiries, returns, and order related processes. Your dedication to customer satisfaction and effective resolution of pre & post-sales issues will contribute to maintaining a positive customer experience and operational efficiency.

Key Responsibilities:

1. Handle inbound customer inquiries related to pre-sales, returns and post-sales support via phone, email, and chat in a professional and empathetic manner.
2. Educate customers on the availability and accessibility of information via digital tools.
3. Where appropriate ensure proper escalation to the first level technical support for product selection, product substitution.
4. Assist customers in processing returns, according to company policies and procedures.
5. Provide post-sales support, addressing customer questions and concerns regarding product usage, warranties, and technical assistance.
6. Work closely with the logistics and warehouse teams to coordinate return shipments and monitor return processes to ensure timely resolution.
7. Document all customer interactions, pre-sales, returns, and post-sales support activities accurately in BFO.
8. Collaborate with cross-functional teams to identify and address product quality issues and customer feedback.

Skills and Attributes:

1. Digital citizenship/PC Skills – at least basic level is essential (Microsoft Teams, BFO, SAP, MYSE, etc.)
2. Previous experience in customer support or sales is desirable.
3. Working knowledge of basic electrical products is an advantage.
4. Ability to multitask (logging queries while speaking with customers).
5. Strong interpersonal skills and professional standard of written and verbal communication skills.
6. Ability to work on own initiative, but also as part of a team.
7. Flexible approach with the ability to adapt to change and learn new skills quickly.
8. Time management skills, with the ability to manage fluctuating workloads calmly and effectively.
9. Previous CRM experience is an advantage.

Join our team as an Inbound, Returns and Post-Sales Support Agent and contribute to delivering exceptional pre- and post-sales experiences for our customers. If you are dedicated to providing outstanding support and have a passion for post-sales processes, we encourage you to apply and be a valuable part of our team!

Location: Telford Hybrid – Working on site Tuesday-Thursday

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.