B2B Fleet Sales Support Consultant / Customer Relationship. Toyota

Ready to join the largest car company in the world?

An exciting opportunity has just opened! Parks Motor Group is looking for a Fleet Sales Consultant to join our Toyota team based in Carlisle.

The Role at a Glance:

B2B Fleet Sales / Customer Relationship Consultant
Carlisle
Competitive Market Salary and Bonus
Full-time Permanent - 5 Day Working Week (Some Weekend Work Included)
Plus Up to 30 Days Holiday, Company Vehicle, Full Manufacturer Product Training, Attractive Discounts When Purchasing New and Used Cars, Contributory Pension Scheme, and More

About us:

As one of the leading Toyota Centres in the UK, we are passionate about ensuring our customers are always put first - every day, everywhere.

Established in 1971, Parks is a private family-owned business, which takes great pride in being Scotland's leading independent motor group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.

Combined with Parks of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK’s leading car brands across 67 franchised outlets throughout Scotland and England.

The B2B Fleet Sales Support role:

Parks Carlisle is looking for a B2B Fleet Sales Support to work closely with the Business Centre and wider team, ensuring Customer Experience is maximised at point of vehicle handover, during experiential events and ride and drive days. Moving and organising vehicles to ensure an efficient logistical operation and site accessibility is another key responsibility.

One Toyota Fleet aims to deliver a one-stop shop for all our Business Customers' needs, via multiple channels to market. We maximise Customer and Vehicle Lifetime Value opportunities across leasing, ownership, mobility and insurance products and services.

In line with our Talent Enablement culture, we will give you ownership and encourage you to deliver outcomes that lie outside of the remit of this Job Profile. We do this to give you extra experience, to stretch and develop you within your role, enabling you to be the best you can be.

You will be responsible for:

1. SLA performance via the Direct Supply programme
2. Customer experience from point of order through to delivery
3. Pipeline management of the Business Centre order bank
4. Logistics and vehicle preparation
5. Customer Relationships

What we are looking for:

1. Experience working within an administration or sales support function
2. Customer handling experience with a customer-first approach
3. Previous Automotive experience preferable, but not essential
4. A full UK driving licence
5. Eligibility to work in the UK
6. Flexible to work hours required to carry out the role effectively and take on infrequent travel for work and training purposes
7. High standards of verbal and written communication
8. Good level of general education - at least National 5s in English and Maths and ideally Highers (or equivalent)
9. Good IT skills, (MS Word, PowerPoint and Excel) and social media skills
10. Interests that support your work-life balance

What’s on Offer:

1. Competitive Salary and Bonus Scheme
2. Training and ongoing development with the Award-Winning Toyota Academy
3. 5 day working week
4. 30 days holiday
5. You will be provided with a company vehicle if aged 21+
6. Full manufacturer accredited training including fully funded travel
7. BEN Automotive Assistance Program
8. Discounted Servicing for you and your family
9. Contributory Pension Scheme
10. Refer a friend scheme earning GBP1000+ a year
11. Attractive discounts when purchasing new and used cars
12. Subsidised car leasing scheme accessible to you and your family

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

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