Sales Support Team Lead

Are you an experienced Sales Support Team Lead, who is looking to work in a fast paced, global, market leading company?

Here at Innovative Technology, we have an excellent opportunity for a Sales Support Team Lead to join our talented team at our global head office in Oldham, Greater Manchester.

The Sales Support Team Lead role overview:

As the Sales Support Team Lead, you'll be pivotal in delivering exceptional customer experiences and enabling our sales teams to achieve their goals. You'll be the central point of contact, driving efficiency, fostering teamwork, and championing continuous growth within the team.

Your Responsibilities as a Sales Support Team Lead:

• Provide expert customer service and order guidance via phone and email
• Prepare customer quotations as requested by clients and sales leadership
• Liaise with Production for on-time order fulfilment, manage backlogs, and provide updates
• Attend weekly production meetings to understand issues and inform stakeholders
• Update international Sales Support teams on stock, dispatch, and key information
• Test new CRM systems/procedures (e.g., Pulse) for global Sales Support teams
• Arrange Sales Support Team training on new systems and procedures
• Align sales order creation processes across UK, Spain, Germany, and USA
• Identify and implement team and system improvements for enhanced efficiency
• Drive continuous improvement for optimal customer service delivery
• Manage new leads/enquiries for absent Business Development Managers
• Resolve customer complaints regarding shipments, pricing, and other issues
• Perform ad-hoc duties for Sales Directors, Finance Manager & Finance Director

Your Skills & Experience as a Sales Support Team Lead:

• Lead new starter onboarding and regular team project reviews
• Manage daily team operations, support the people agenda, facilitate flexible working and manage annual leave
• Serve as a departmental subject matter expert, leading by example to foster a happy and productive team
• Set and monitor targets, champion best practices, and drive continuous team development through regular one to ones, mentoring, and appraisals
• Promote open communication, collaboration, and respect, working closely with stakeholders and supporting company values
• Manage sickness absences and partner with People & Resourcing on recruitment, investigations, and employee relations

Your Package & Perks:

• A competitive salary
• Flexible working hours
• 32 days holiday, (including public Holidays) plus the opportunity to earn up to an extra 13 days holiday each year
• Enhanced maternity/paternity/adoption leave & pay
• Enhanced Pension Contribution
• Healthcare Insurance (including dental)
• Wellbeing support
• Life Insurance
• Income Protection Insurance
• Educational Sponsorship
• Electric Car Scheme
• Free secure parking
• Onsite electric car charging points
• Free onsite modern gym
• Cycle to Work Scheme
• Informal dress code
• Paid breaks, with free hot premium drinks

Some of these benefits are subject to a qualifying period

We re Innovative

Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector.

By being true to our values of Innovation, Collaboration, Respect and Drive we ve seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.

We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

What s next?

If you re an experienced Sales Support Team Lead and want to join our award-winning team working on the latest cutting-edge technology, we want to hear from you.