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Sales Support Consultant – £15k Basic £18k OTE

Recruitment Avenue

Luton

On-site

GBP 15,000 - 18,000

Full time

7 days ago

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An established industry player is seeking a Sales Support Consultant to enhance customer interactions and drive sales of ancillary products. This role involves maximizing sales opportunities, managing client communications, and ensuring a seamless service experience. You'll be responsible for responding to inquiries, processing payments, and maintaining accurate records while embodying the company's core values. If you thrive in a dynamic environment and have a passion for customer service, this position offers a fantastic opportunity to contribute to a supportive team and achieve personal and team targets.

Strong communication skills and customer orientation are essential.
Attention to detail and ability to meet deadlines are critical.

Maximize sales opportunities through customer interaction.
Respond to client emails and phone inquiries professionally.
Take ownership of issues and ensure compliance with company procedures.

Excellent communication skills

Attention to detail

Customer Orientation

Ability to multi-task

Drive, energy and resilience

Job Title- Sales Support Consultant

Location- Luton

Salary- £15k basic with a £18k OTE

Our client is recruiting a sales support consultant to maximise all sales opportunities through customer interaction and follow up all quotes to secure sales of ancillary products (airport hotel, airport lounge, car parking, additional luggage, pre-booked or upgraded seats, sports equipment, car hire, transfers, insurance, excursions and tours etc).

Your role will be to contribute to achieving team profit through hitting individual set targets and to take client payments (both part and full balances) and process correctly on system.

We need you to provide support to clients if they wish to amend their booking after it has been confirmed, and quote the correct price for name amendments.

Another part of the role is to oversee emails accordingly to priority levels and sequence, responding where required.

You will answer customer telephone enquiries, and communicate with clients in a professional, courteous and friendly manner in order to deliver a seamless service.

We need you to create a working environment that supports the Company core values to deliver outstanding customer service.

Main Tasks:

Reply to client’s emails in a professional manner, dealing with their queries effectively
Answer internal phone calls, emails and queries within the Company in a professional and timely manner
Be pro-active in identifying errors, ensuring they are quickly rectified
To complete daily tasks assigned to you in a timely manner
Ensure notes are put on all bookings detailing any quotes or conversations with clients or suppliers
To be compliant with Company procedures in line with the Terms and Conditions of Employment and employee handbook
To maintain a healthy, clean and tidy working environment
Proactively taking ownership of issues that may arise
Remain professional at all times when dealing with clients through email or phone

Key Attributes

Used to meeting deadlines
Attention to detail
Flexible in approach to working tasks
Presentable and professional at all times
Able to work in a team environment
Excellent communication skills
Customer Orientation
Drive, energy and resilience
Delivering results
Ability to multi-task
Superb product and supplier knowledge

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Sales Support Consultant – £15k Basic £18k OTE

Recruitment Avenue

Luton

On-site

GBP 15,000 - 18,000

Full time

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