Sales Operations Coordinator à Émirats arabes unis

JOB DESCRIPTION

Reports to Administrative Leader for assigned specialties. Assists in developing and maintaining department/division vision and strategic plan that aligns with institutional strategies. Ensures the delivery of services provided is aligned with the institutional vision, mission, and objectives.

Overseeing and coordinating the operational aspects of the clinical practice (outpatient, inpatient, procedure and treatment areas). Partners with Practice Chair and Operations Administrator to run the day-to-day operations of the department/division.

RESPONSIBILITIES

• Collaborates with the leadership team in the ongoing strategic and operational planning process and operationalizes plans effectively.
• Identifies and manages an office model that supports high quality, optimizes efficiencies, and meets the needs of the department/division.
• Demonstrates personal creativity and fosters a work unit atmosphere that is conducive to creativity.
• Monitors the cost of materials/purchased services based on supply and demand with the procurement department in the competitive quotation/tendering process to ensure the most cost-effective purchasing of stock.
• Facilitates onboarding, training, and managing staff in accordance with SSMC policies and procedures.
• Coordinates staff recruitment, policy implementation, and serves as a primary resource for day-to-day issues and communications.
• Leads the team to provide an efficient and effective service and to be involved in the development and implementation of department/division policies.
• Maintains statistical information and reports to assist with identifying and implementing process improvement initiatives.
• Manages a dedicated budget and is involved in the development and implementation of cost improvement strategies along with managing the revenue including patient volumes, LOS, CMI, denials, etc.
• Maintains accountability for documentation and communication of information and forecasted needs in the annual planning process and at other identified times.
• Manages to be an Expert communicator in a matrix organization.
• Manages staff meetings and ensures provision for thoughtful timely agenda items that incorporate staff member interests. Proactively confirms speakers and material availability.
• Collaborates in the development of employee guidelines; interprets institutional and department/division policies, information, changes, and ongoing developments.
• Maintains an effective working relationship with a variety of individuals throughout the institution and with persons outside SSMC as job duties dictate.
• Represents the service and/or individual patients at a multi-disciplinary level to ensure delivery of coordinated multi-disciplinary service.
• Attends Department/division and institutional meetings; relays pertinent information and changes to employees as appropriate.
• Delegates tasks and whenever necessary, distributing responsibility for the operational management of the department/division, allocating and organizing the work of professional and assistant staff to meet service priorities on a daily basis.
• Provides recognition to employees for their accomplishments in a thoughtful and timely manner.
• Conducts thorough workforce planning exercises assuring adequate and efficient staffing of the various shifts and services and effective allocation of resources throughout the department/division.
• Serves as a member of the local leadership team with a primary focus on planning and implementation of policies and systems.
• Ensures that department/division staff practice in accordance with all current policies and procedures as applied by SSMC.
• Ensures the delivery of services is aligned with service line and institutional vision, mission, and objectives.
• Organizes ideas for most logical presentation and acceptance of information through accurate and concise written and verbal communication.
• Fosters an open and trusting work environment by sharing appropriate information, supporting open communication, and discussing alternatives.
• Performs duties independently and initiates judgment in handling a variety of management issues.
• Manages independently seeks out opportunities for ongoing professional growth.
• Maintains department/division practice metrics and reports to assist with identifying and implementing process improvement initiatives.
• Provides continuous and timely performance feedback including coaching relative to behavior problems, performance improvement, and professional advancement.
• Demonstrates effective performance management that consists of a constructive review discussion and objective documentation of performance.
• Motivates others by understanding individual values and needs, providing clear performance expectations, supporting and encouraging individual growth and initiative, and providing effective feedback.
• Includes planning, implementing, supervising and evaluating the delivery of patient-centered care within established institution's policies, procedures, and guidelines.
• Manages to follow-up closely to assure timely, accurate completion of documentation.
• Reviews resource trends and discusses projected needs with administrator and leadership staff for inclusion in the operational plan.
• Develops the operational plan(s) for the assigned work area(s).
• Leads role in the implementation of strategic initiatives outlined in the plans.
• Maintains documentation and record-keeping processes in compliance with Joint Commission and other regulatory agency standards.
• Resolves routine patient complaints.
• Prepares materials for submission to institutional practice-related committees and follow-up of outcomes.
• Evaluates and ensures accurate time reporting and completion of timecards.
• Represents the department in a positive, productive manner and ensures adequate representation of assigned areas.
• Communicates activities and progress of assigned committees and work teams to appropriate staff.
• Maintains agendas and minutes of administrative meetings as assigned.
• Develops appropriate team supervisor and allied health unit leadership meetings.
• Provides administrative leaders that committee decisions and task forces, by interpreting policies and assuring committee decisions are within policy guidelines.
• Assures that committee decisions are made with the best interest of the patient.
• Represents SSMC and/or Service Line to local business.
• Manages to work with Practice and Department/Division Chair in developing content for monthly provider staff meetings and all staff meetings.
• Identifies and manages a practice model that supports high quality, optimizes efficiencies, and meets the needs of the department/division.
• Provides support for ongoing quality assurance process initiatives.
• Ensures that all equipment defects, patient safety events, accidents, and complaints are reported immediately.
• Ensures internal and external quality controls are within the required parameters.
• Designs regulations for effective compliance with applicable precautions for environmental safety, infection control.
• Facilitates and enforces the strictest confidence in relation to patient information.
• Plans and develops policies that guide the management process of the service.
• Coordinates and conducts orientation and training for new leaders or other supervisory personnel.
• Plans and delivers training and education sessions for department/division staff, doctors, and nurses.
• Maintains all regulatory requirements including: licensure and certification and other mandatory training within established time frames.
• Ensures appropriate internal and external sharing of information based on governing policies and procedures.
• Ensures all members of the department receive adequate clinical supervision as required for their professional and technical development.
• Maintains professional knowledge by attending lectures, conferences, seminars or online education units.
• Keeps abreast of all developments pertaining to service administration, manipulation and other specialty related matters.

QUALIFICATIONS
Experience:
Required:

• Prefer Master's degree in Business or Healthcare field and two years healthcare management experience with strong leadership, team building, and problem-solving skills.

Desired:

• N.A.

Educational Qualification:
Required:

• Bachelor's degree is required for this position. A Bachelor's degree with a combination of directly-related experience and education may be considered.
• Must have excellent communication, organizational, and human relation skills.

Desired:

• N.A.

ABOUT US
At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC to the moment patients are back home, we ensure specialty-specific care at every stage and in every interaction.
ABOUT THE TEAM
About Sheikh Shakhbout Medical City (SSMC)
SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030. Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical, and admin professionals work seamlessly together, promoting comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.