Jobs at Dnata in United Arab Emirates

Job Purpose: dnata Travel Group represents the travel division of dnata, one of the world's largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading award-winning travel services provider.

As a Manager Business Development & Client Relationship Government Travel (UAE), you will manage and lead the support and further development of the dnata network to enhance growth, profitability, and market share as well as consolidate the dnata Travel management brand across the assigned regions. You will also develop and implement strategic partnerships, defining the sales and business development strategy and plan, and develop the regional marketing strategy for the assigned dnata Travel brand.

In this role you will:

1. Develop and implement specific business sales strategies and related policies for the assigned dnata management Travel brand to ensure maximum profitability across the individual lines of businesses and the regional partners.
2. Monitor the changing market situations and continuously adapt the business strategy to meet market conditions and challenges of the future. Track competitor activity and recommend changes in processes, systems, and strategy for business growth.
3. Ensure that every effort is made to retain all government accounts across the UAE whilst furthering growth with new wins.
4. Lead and engage in independent research of client/prospect information, travel market trends, and support the sales strategies of the individual businesses to secure accounts.
5. Monitor compliance with customer contracts; identify any potential areas of concern and recommend appropriate actions.
6. Plan and launch a series of above and below the line marketing campaigns to emphasize the positioning of dnata Travel management and develop the brand recognition strategy.
7. Lead the research, qualifying, pursuing, and winning of new business and provide support to ensure successful proposal bids are managed effectively.
8. Engage effectively with operational and other stakeholders to ensure effective implementation and service delivery to dnata Travel management's new and existing clients.
9. Continuously seek improvements in business processes, systems, and technology to ensure that business targets are achieved efficiently.
10. Maintain effective working relationships with internal departments and ensure through Service Level Agreements that departmental needs are effectively met.
11. Lead the Business Development Team and Customer Relationship Management team, fostering a team-based culture.
12. As a member of the dnata Travel management team, champion a culture of open communication, clear direction, accountability, collaboration, and performance management.
13. Set and monitor performance objectives and development plans for direct reports, aligned with the department strategic plan.
14. Be accountable for business development activities related to the assigned brand to ensure the provision of specialized and professional services.
15. Evaluate and recommend ways for clients to manage their travel spend and assist with the introduction of necessary Government Travel Policies and technology solutions.
16. Manage and contribute to the overall annual budget for dnata Travel management with respect to sales manpower and overall costs.
17. Achieve revenue targets and profitability effectively managing the budgeting and utilization of overhead expenses and manpower resources.
18. Represent dnata Travel management at various government conferences and work with dnata Travel regional partners to win government accounts.
19. Identify new business opportunities and ensure the successful achievement of overall business objectives.

Qualifications & Experience:

• Be a UAE National citizen.
• Bachelor's degree and 10 years experience in a Sales or Business Development role in the travel sector (ideally Corporate), including a minimum of 5 years experience managing and leading sales teams.
• Experience working with/in the Middle East region.
• Deep knowledge of the government and corporate travel sector including consumer behavior and competitor activity.
• Advanced applied knowledge of CRM tools.
• Systematic and logical approach to solving problems.
• Excellent written and oral communication skills in English and Arabic.
• Advanced negotiation skills and demonstrable ability to influence senior level stakeholders.

At dnata, part of Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline: dnata, part of Emirates Group, is an international organization with employees from over 170 nationalities. We encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role.

Salary & Benefits: Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.