An IT solutions company in Abu Dhabi is seeking for a governmental firm the following jobs:
Technical Support Services Coordinator
Responsibilities:
-Applications will be received through the support and telephone system by the Department's staff in all areas
-Transfer of applications received by the management staff each according to its competence
Solve some customer problems directly by phone-
Follow-up the status of the client's request by contacting the technician-
-Check the completion of the required services through the technical notes on all applications completed before closing fully
-Carry out any other work requested by or on behalf of the IT Manager
Respond to customers according to international standards and practices-
-Answer all incoming calls to the Technical Support Desk
Analysis and initial processing of applications-
-Provide instant service to support internal and strategic customer accounts
Requirements:
At least 5 years of experience in a similar field in IT department in a government department
At least 3 years experience in using the Plus Desk Service Manage Engine
Mastering Arabic and English language
Send your cv to cv(@)masterhr.com, with subject: Technical Support Services Coordinator
An IT solutions company in Abu Dhabi is seeking for a governmental firm the following jobs:
Technical Support Services Coordinator
Responsibilities:
-Applications will be received through the support and telephone system by the Department's staff in all areas
-Transfer of applications received by the management staff each according to its competence
Solve some customer problems directly by phone-
Follow-up the status of the client's request by contacting the technician-
-Check the completion of the required services through the technical notes on all applications completed before closing fully
-Carry out any other work requested by or on behalf of the IT Manager
Respond to customers according to international standards and practices-
-Answer all incoming calls to the Technical Support Desk
Analysis and initial processing of applications-
-Provide instant service to support internal and strategic customer accounts
Requirements:
At least 5 years of experience in a similar field in IT department in a government department
At least 3 years experience in using the Plus Desk Service Manage Engine
Mastering Arabic and English language
Send your cv to , with subject: Technical Support Services Coordinator
About The Company
Master HR (Recruitment, HR Consultation Services, Training, Development & Outsourcing).
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license No. '432', since 2001.
01000006540
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.