Operation Manager jobs in South Africa

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented DC Operations Manager to join our team in Cape Town.

Revolutionising e-commerce logistics in South Africa with cutting‑edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

• Purpose-driven impact: Transform lives through logistics innovation
• Advanced technology: Work with cutting‑edge systems in a fast‑paced environment
• Career growth: Thrive in an agile space that champions continuous improvement
• Inclusive culture: Your unique perspective drives extraordinary results
• A culture that celebrates individual uniqueness while championing the strength of togetherness.
• Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

This position reports to : DC General Manager

To manage the operations of the Distribution Centre on time, according to customer requirements, and within safety and quality regulations.

• Develop and execute functional operational plans that support business strategy and enable the distribution center to meet budgets, goals, targets, and due dates
• Implement and maintain all required systems, processes, and procedures within the distribution center
• Develop standard operating procedures for all areas and monitor and enforce compliance
• Maximise the efficiency and productivity levels of the operation, ensure compliance with agreed standards, continuously seek to optimise processes, and find value opportunities for the division
• Manage and report on Service Level Agreements (including overseeing management information reports if relevant)
• Perform financial planning, budgeting, forecasting, reporting, and analysis of data for the distribution center
• Build effective, value-adding, transparent relationships with all stakeholders (customers, suppliers, and employees) through regular communication, reporting, and personal interaction
• Evaluate technology and capital requirements as determined by the tactical plan of the division
• Oversee the day-to-day activities of teams within the distribution center, scheduling employees where required, and ensuring optimal productivity
• Produce operational reports for management as required
• Ensure all employees are suitably qualified and trained for their positions
• Ensure that distribution services meet quality standards and customer requirements and that customer satisfaction levels meet agreed targets
• Ensure that all outbound items leave the distribution center within agreed time frames and that all inbound items are packed away correctly and within agreed time frames
• Ensure that tender‑order lead times are adhered to
• Ensure that deliveries are on time as per agreed targets, improving processes where needed, and liaising with service providers to optimise processes
• Manage and report on the operational budget, managing costs to ensure that costs are in line with budget (eg packaging costs, transport costs)
• Ensure that stock discrepancies are minimized by overseeing and putting in place effective Stock Control processes
• Effective management of projects within the distribution center by meeting requirements of projects and adhering to deadlines
• Identify potential risks that might affect the successful operation of the distribution centre, and put strategies and processes in place to mitigate these risks
• Continuously assess processes and systems, and look for innovative ways to improve or introduce new processes, systems, and methods that will assist the distribution center in operating more effectively
• Stay abreast of, evaluate, and implement appropriate modern world‑class thinking in terms of distribution to ensure efficient, effective, and world‑class operations

• Diploma or Bachelor’s degree qualification in logistics/supply chain management
• 5‑8 years of experience in logistics/distribution.
• Experience in managing teams
• Knowledge of relevant legislation, including Health and Safety legislation, and labor legislation.
• Knowledge of distribution processes/operations
• Proficient in relevant computer packages and applications

Be part of the extraordinary. Be part of TFS.

Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.