Jobs at Aws in South Africa

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DESCRIPTION

As a Training Program Manager based at the Cape Town site, you will be responsible for delivering, implementing, and administering high-quality training programs for technical and non-technical learning programs for Support. This role focuses on program management and coordination for New Hire (NH) and Tenured engineers in EMEA. You will additionally assist the global program owner in building NH mechanisms to improve training experience and business performance. You will play a significant role in the training and development of a successful and effective global support team.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities:

1. Coordinate, plan, design, deliver, and facilitate Support Engineering (SE) trainings such as new hire, continuing education, launch training for new services, and other SE specific training as needed. This includes classroom and/or remote instructor-led training, webinars, and blended instructor-led learning and online self-directed modules or materials.
2. Prepare for Training Delivery by granting tool permissions to trainees prior to the class, creating Adobe Connect training rooms, sending trainee invites based on training dates communicated by the global PM, reviewing training materials, and completing the curriculum preparation.
3. Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings.
4. Monitor, track, and report on training completion metrics.
5. Establish and maintain subject matter expertise on SE workflows.

About the team:
As a member of the AWS Support team, you will be at the forefront of Cloud technologies and the full breadth of AWS services. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The Global Learning team is responsible for providing training resources to ensure learning and development for the AWS Support organization across the entire builder lifecycle.

BASIC QUALIFICATIONS:

• Bachelor's degree or equivalent.
• 2+ years of program or project management experience.
• 2+ years of working cross-functionally with tech and non-tech teams experience.
• 2+ years of defining and implementing process improvement initiatives using data and metrics experience.
• 2+ years of facilitating training or learning & development experiences.

PREFERRED QUALIFICATIONS:

• Experience managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.
• Experience using e-learning software (Articulate Storyline 2, Camtasia, or similar), Cornerstone LMS (or similar), and conferencing tools.
• Experience developing and supporting training for technical/IT-related positions.
• Experience with technical customer service organizations.
• Meets/exceeds Amazon's leadership principles requirements for this role.
• Meets/exceeds Amazon's functional/technical depth/complexity for this role.
• Experience creating/editing resources and communication for knowledge transfer and skill development; includes collaborating with subject matter experts and managers to write/develop technical content.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify, and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

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