Jobs at Discovery in South Africa

Business Unit: Discovery Connect

Function: Call Center / Contact Center

Date: 23 Oct 2024

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

The successful individual will be required to perform on, but not limited to the following key outputs:

• Identifying sales opportunities.
• Answering inbound calls timeously and making required outbound calls.
• Co-ordination of own administration.
• Maintaining accurate details and statistics of all queries.
• Achieve Insure Sales target.
• Send correspondence to members telephonically and via email.
• Attending to general administration to keep client records up to date and in line with industry standards.
• Conduct Financial Needs Analysis.
• Achieve quality target.
• Overcome client objections.
• Adhere to service level agreements to ensure consistency in the department.

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Essential

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge
• PC literacy, email, Word, Excel
• NQF5 and RE5 qualification

Advantageous

• Discovery Insure Knowledge
• Tertiary qualification (Wealth Management)

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.