Position Title: Office Manager / Sales Manager
Reports to: Directors / General Manager
Position Overview: This position as Office/Sales Manager plays a major role in the success and the profitability of the company. The appointed person must be goal driven and goal orientated with great management and training skills and a passion for the property industry. The incumbent will have a huge business responsibility, target driven, and good business skills will be an advantage.
Duties and Responsibilities / Core Tasks:
The below sets out the Office Manager/Sale Manager’s primary responsibility but is not an exhaustive list.
JOB DESCRIPTION:
Duties and Responsibilities / Core Tasks:
Appointment of new property practitioners:
· Building and constant updating of area property practitioner database of opposition agency property practitioners;
· Planning, co-ordination and placement of recruitment ads and property practitioner information sessions with opposition property practitioners;
· Continued canvassing and recruitment activities for current operational estate property practitioners and quality intern estate property practitioners employed by opposition agencies;
· Following of the Recruitment Strategy Guidelines as amended from time to time;
· Screening, appointing and training of new estate property practitioners who joins the company;
· Concluding service contracts and office rules with property practitioners;
· A Sales Manager has to spend at least 60% of his/her time on recruitment activities.
Training of property practitioners:
· Training on general office procedures;
· Training on the Prop Control system;
· Training on CMA / Lightstone reports;
· Training on how to canvass an area;
· Screening and nominating the property practitioner’s canvass area;
· Training on contracts – OTP’s and required FICA documentation;
· Training on formulas and VAT calculations;
· Training on Listings;
· Training on how to do a show house;
· Training on taking photos;
· Training on negotiating skills;
· Training on how to do adverts;
· Setting and monitoring property practitioner goals.
Property practitioner support and back-up:
· Distributing emails, correspondence and other necessary information to property practitioners on important matters;
· Monthly / Quarterly one-on-one meetings with property practitioners to set goals, assess activities according to goals, give advice and motivation;
· Monitoring property practitioners progress and productivity from Prop Control;
· Assist property practitioners with administrative requirements, negotiation of sole mandates and contracts, as and when needed;
· Assist property practitioners with extraordinary contracts, e.g., PIP’s, insolvency’s, deceased estates etc.
· Provide training and support to property practitioners on database and other necessary systems in order for them to operate effectively;
· Providing data and general training information for property practitioners;
· Training property practitioners on systems e.g., CMA, etc.
· Assist in preparing and ordering marketing and exhibition material e.g., pamphlets for property practitioners;
· Visiting of own property practitioner’s show houses on a regular basis;
· Visiting opposition property practitioner’s show houses to present our offering and to introduce him/herself.
Contracts:
· Checking and signing off new contracts – OTP’s. Ensure contract is legal and complete with all related annexures and FICA documentation;
· When a property practitioner presents a new OTP contract, an interview is scheduled to discuss the terms of the contract;
· Checking all signatures, supporting documents and annexures to the contract is done with the property practitioner present;
· Calculating property practitioner commission split, per transaction;
· Completing Contract Cover Sheet to accompany signed off contracts;
· Ensure CMA is attached;
· Ensures that ASP - Conveyancer and Bond Originator is appointed;
· Incomplete contracts are given back to the property practitioner to finalise and return with a completed contract;
· Diarizes follow up of the above point;
· Once everything is checked and finalized – signs off the contract and delivers it to the Office Administrator;
· Take responsibility to ensure that follow-up for income for registered deals is done and received – sales commission & bond commissions;
· Manage problems of conditional / unconditional files – OTP’s;
· Regular checks are done on Latest Updates from attorneys to ensure Office Administrator completes and responds to tasks to update;
· Assist with the follow up with property practitioners/clients for outstanding information if and when required;
· Handle queries from buyer/seller telephonically or personally;
· Calls seller/purchaser to establish personal contact and thank them for their business;
· Follow up and assistance with contacts should encourage repeat business and positive relationships;
· Update systems with information e.g., property practitioners pay slips before closing files;
· Update and request information on Referrals with or from other franchise offices within the group;
· Ensure Referrals from other franchise offices within the group is updated on OMS and Treasure Map when referrals are successful.
Office and area branding:
· Ensuring that the office exterior is kept neat, clean and that the branding is always up to standard as per the instructions from the owners/company;
· Ensuring that each possible listing has a For Sale sign placed in front of the property;
· Regular inspection of show houses to ensure that the prescribed show house procedure is followed, including the marketing and branding outside the property (bunting, teardrops, boards etc.);
· Regular inspection of property practitioner’s car magnets and vehicle branding;
· Regular expo’s to be held to ensure brand awareness i.e., pamphlet drops during street expo’s, expos in shopping centers etc.;
Reporting
· Reporting to the company directors on a regular (weekly; monthly) basis.
Job Type: Full-time
Pay: Up to R25000,00 per month
Education:
Experience:
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.