Closing Date: 30/05/2025
Specialist, E-Commerce
Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For:
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Job Summary
We are looking for a self-motivated and capable individual to join our Digital Experience & Marketing team. This role is ideal for someone who can adapt to a fast-paced environment and has a passion for enhancing owned platforms' performance. If you are seeking a role where you can be involved in strategizing, monitoring, and optimizing owned digital platforms to drive tangible results, this is the right job for you! You will need to have an analytical mind and a detailed understanding of content management systems (CMS) and technology infrastructures using CSS, Firewalls, Web Proxy, and Security Audits. Detail-oriented and comfortable troubleshooting website(s) and applications to continuously improve user experience (UX/UI). You will be highly involved in all digital project life-cycles, assess progress, and modify the digital consumer journey as necessary. Identify new trends in digital marketing, evaluate new technologies, and ensure the brand is at the forefront of industry developments, particularly in digital marketing.
The Day-To-Day Activities
- Management of E-Commerce Platform:
- Enhance e-commerce platform by discovering and exploring the latest trends; recommend and implement changes that lead to improvement of the platform.
- Develop e-commerce solutions by formulating objectives and requirements with inputs from subject-matter experts, leading the exploration, evaluation, and design of technical solutions.
- Modify and improve the digital consumer journey (UX/UI) as necessary.
- Manage and monitor project activities to ensure development is in line with business objectives.
- Conduct adequate testing before and after deployment of a service on our digital platforms.
- Handle E-Commerce Operations:
- Work with relevant departments to set up new devices or plans on the e-commerce platform that is in line with GTM strategy.
- Generate sales reports daily for order processing.
- Ensure the fulfillment of customer's orders with delivery partners aligned to our SLA.
- Analyze sales reports to identify potential fraudulent orders.
- Assist Customer Service to troubleshoot e-commerce orders regularly.
- Monitor stock inventory and request stock-in when required.
- Internal and External Parties Management:
- Liaison with respective stakeholders and agencies to ensure campaigns are launched in a timely manner.
- Collaborate with all staff and management to ensure owned platform content is aligned with business strategy and meets the organization's standards.
- Multiple platform management skills and ability to practice constant communication with internal and external parties in the business to troubleshoot, develop, set up, and deploy their content - ensuring there is a clear establishment of what can be created within that timeframe.
About You
- Degree in any discipline, major in Computer Science, Computing, or Web management would be an advantage.
- Experience working in a marketing or web/app agency with functional knowledge; experience using AEM CMS and basic coding experience will be a bonus.
- Able to multi-task and possess good interpersonal skills.
- Good at handling time-sensitive projects independently and working within tight timelines.
- Must be fluent in written and spoken English or Bahasa Malaysia.
- Discipline in execution and follow-up of campaigns to achieve desired results.
What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.