Online Trade Manager (Malaysia Based)

In 2016 JD Sports expanded into the Malaysia market and you can now find us across South East Asia. We combine the best of physical and digital retail to give a compelling consumer proposition with JD over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi-channel retailer of branded sports and casual wear. We are proud to offer customers the latest products from globally recognised brands such as Nike, adidas, Puma and The North Face, with strong private labels such as Pink Soda and Supply & Demand. We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All of our colleagues are highly skilled, self-motivated and constantly pursue perfection. The opportunity to progress arise quickly for those with the right qualities and ambition. We encourage our people to seek ways to improve our business by challenging how we merchandise, sell and manage the business, being creative and always thinking forward by suggesting alternative solutions. Colleagues from all levels of the organisation come together to solve problems and seize all opportunities. Our people are at the core of JD Sports and everything we do – could you be the next colleague to join the King of Trainers?

ROLE OVERVIEW:

The Online Trade Manager will be responsible for driving profitable growth for the JD Malaysia website, leading the multi-channel team to achieve both sales and margin targets. This role involves overseeing the day-to-day execution of digital activities across social, CRM, and website content, ensuring that all digital communications and strategies contribute to consistent year-on-year growth. The individual will identify key commercial opportunities to optimize performance, while working closely with internal and external stakeholders to secure the necessary buy-in to support and accelerate online growth.

KEY DUTIES/RESPONSIBILITIES:

1. Drive the JD Malaysia website's multi-channel strategy to achieve sales, profit, and conversion goals, collaborating with internal teams and stakeholders.
2. Oversee continuous improvements to site metrics, including traffic, conversion rates, and overall user experience (search, navigation, copy, mobile, etc.).
3. Ensure the delivery of sales and profit targets while adhering to the budget and managing marketing and operational costs effectively.
4. Implement digital marketing strategies to drive profitable customer acquisition, working with the APAC Multi-Channel Lead and relevant teams.
5. Collaborate with Retail, Buying, Merchandising, and Marketing teams to create strategies that enhance online acquisition and conversion.
6. Lead customer retention initiatives in partnership with customer care and operations teams to maximize loyalty and repeat purchases.
7. Build strong relationships with internal and external stakeholders and third-party suppliers to support online growth and drive performance.
8. Identify and mitigate risks to sales, service levels, and profit margins, ensuring swift action is taken to address potential issues.
9. Lead, motivate, and develop the multi-channel team, setting clear KPIs and ensuring alignment with business objectives.
10. Manage the JD Malaysia Multi-Channel P&L, ensuring revenue and expenditure are in line with the budget plan, reporting regularly on performance.

REQUIREMENTS:

1. Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Commerce or equivalent
2. Required language(s): English
3. At least 5 years' experience in an Ecommerce management position
4. Experience managing and leading a team
5. Experience using Google Analytics 4
6. Strong data and analytical skills are essential
7. Strong attention to detail
8. Excellent verbal and written communication skills
9. Ability to lead and work as part of a small team in a fast and dynamic environment
10. Proactive, independent, and results driven
11. Understanding of key trends, product and brands is desirable.
12. Willing to travel and possess own transport