Security Supervisor jobs in South Africa

Job Description

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers.

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops team members.
• Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
• Gather information to analyse problems and generate solutions in taking the initiative by going beyond job remit and identify areas for improvement with a "can do" attitude.
• Understand the Business in that you are aware of the business strategy, products, service and organisational structure.
• Understand the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Organise and plan ahead in terms of work schedules and activities to meet deadlines and quality measures, whilst considering the needs of others so as to ensure that the overall goals and objectives are met.
• Support others by sharing knowledge and expertise which promotes effectiveness of individual performance and how this contributes to the team goal.
• Conduct performance reviews.
• Lead, coach and develop direct reports in a way that ensures their skills are being focused on generating high levels of KPI attainment, customer satisfaction and compliance.

• Matric qualification with English and Maths.
• Minimum 12 months' team leader experience.
• Minimum 12 months' experience in a call center environment.

• Good motivational skills to bring out the best in team members.
• Good managerial skills to lead the team successfully.
• High degree of patience and assertiveness with excellent rapport-building skills.
• Positively contribute and lead in team activities.
• Takes pride in work, checking own for quality.
• Lead by example.
• Maintain effective time management.
• Manage the negativity of others.
• Knowledge of disciplinary procedures.
• Ability to prioritize deliverables and plan accordingly.
• Embrace change whilst remaining productive and positive.