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Job Description - Manager, Retail Facility & Processes SEA II (MER0003FD2)

Group: Mercedes-Benz Group AG

Description

• Support country ND team on Corporate identity (CI Standard) standards
• Facility Development (support country ND team in certification and construction projects)
• Support country ND for MSO/ND project tool submission and approval.
• Support country ND team in the functional layout design for existing Retailer outlet refurbishment or new retailership construction
• Consult country ND team on the application of the CI element, colours and materials.
• Coordination with internal parties (ND and BUs) and external architect on the design layout
• Submit the local drawings to Mercedes-Benz Real Estate (MBRE) / Appointed Local Concept Architect for their review. Act as the conduit in between MSO and ND country team to revise the drawings according to Mercedes-Benz specification. Thereafter, obtain the necessary approval for the facility projects.
• During construction, support retailers on any clarification on construction specification, materials and colours
• For Malaysia, conduct Pre-Opening Compliance Check (POCC) for new facility
• Management of monetary support / reimbursement to Malaysia retailers (if applicable)
• Status monitoring of Malaysia and SEAII facility projects
• Support the definition of operative standards and ensure retailers’ adaptation

• Malaysia & SEAII export supplier localization for MAR20x furniture, flooring and stone carpet, media and IT.
• Selection of vendor for CI Elements with approval of HQ and involvement of IPS
• Standard catalogue for spec/ materials, authorised suppliers and price
• Support Retailers in CI ordering and delivery from approved supplier

• Adaptation of central concept on MAR20x people and processes for retail and relevant MB Way implementation
• Localization of people and processes where deemed necessary
• Coordinate processes for respective retailers in SEAII
• Follow up and develop localized process with retailers

• Support the definition and adaptation of HQ 5 Star Rater concept for Malaysia and SEAII rollout.
• Operative responsibility on CSI measurement (survey) and reporting
• Work with the agency to define the common reporting template for individual retailers (adapting central HQ template)
• Assist in monitoring survey quality (customer data input, reports, reporting timeline, analysis) for Malaysia
• Produce regular CSI report for Malaysia
• Assist country to analyze data anomalies and work with agency to investigate any dispute on the result.
• Responsible for Malaysia Retailer engagement and improvement workshop.
• Ad hoc support to the country for any specific request (for example, CSI result per retailership per sales person, survey resend to customers etc)
• Collate CSI best practices from the region

• Operative responsibility on Retail Consulting implementation
• Work with the agency and internal business units to define KPIs and develop material to provide relevant consultation to retailers.

• Operative responsibility on survey and reporting
• Align with respective business units and develop survey questionnaire with vendor.
• Assist in ensuring mystery shopper survey quality.
• Produce regular reporting for management review.
• Assist to analyze result anomalies if any and work with vendor to investigate any dispute on the result.
• Responsible for Malaysia Retailer engagement and improvement workshop.
• Ad hoc support to the country for any specific request (for example, CSI result per retailership per sales person, survey resend to customers etc)

• Responsible to liaise with JPJ for data acquisition.
• Analyze registration data and identify strength as input for retailer performance management.

• Responsible to identify white spots and potential network optimization.

• Operative responsibility to develop a yearly development plan for retailers based on latest market development and individual retailer business performance.

• Develop Platinum Star Award program mechanism and awards.
• Rollout to retailers.
• Regular result monitoring.
• Event organization.

• Coordinate and manage all digital signages at retail outlets, ensuring RCPS content is played and no offline status.
• Ensure RCPS license is valid and renewed in timely manner
• Rollout of pilot Showroom Connect in Malaysia and Singapore
• Steer retailers to ensure utilization of Digital @ Retail tools at all outlets in Malaysia
• Produce regular reporting to retailers in Malaysia

• Yearly C02 Footprint Measurement at Retail
• Coordinate and prepare quarterly ESG reporting to MSO
• Steer retailers to create awareness and implement energy-saving solutions, thereafter develop a solid Conscious Retail roadmap.

• Co-lead Charge @ Retail strategy in Malaysia
• Ensure all retailers obtaining necessary chargers license

• To define SEAII MAR2020 Retail Format in accordance to GB2.5
• To coordinate SEAII roll-out any new agent standards from HQ

• Agent Standards Audit, Retailer Meetings, Retailer Business Review, MSO reporting, Country Board reporting, special projects initiated by Malaysia or Regional Overseas etc

Qualifications

Bachelor Degree in Business/Marketing or relevant fields

Experience (type of)

• Experience in Automotive Business, Network Management, Corporate Identity and Facility Development

Specific Knowledge/Skill

• Flexible / Multi-tasking sensibilities. Able to employ multi-discipline approach: business, marketing, financial, legal
• Communication skills including soliciting buy-in, negotiation, and ability to manage confrontations on difficult issues.
• Able to adapt and deal credibly with cross-spectrum of people from front line staff to senior management.
• Good business acumen, ideally within automotive industry.
• Strong ability to execute and follow-through (personal energy and ability to energize others).