Survey jobs in Malaysia

Requisition ID 31626 - Posted - APAC - Malaysia

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to relocate people’s lives and possessions, help companies move teams to new locations near and far, and manage their workspaces.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing, and continually seeks to reduce our environmental footprint. We are proud of our diverse and inclusive culture, providing all our employees with a sense of belonging which allows them to reach their full potential.

Key responsibilities for this position are as follows:

• Perform surveys at clients’ homes and attend to customers’ moving needs, including local moves, sea and air shipments, pet relocations, and storage.
• Attend survey appointments well prepared and researched on destination customs requirements.
• Confirm survey appointment date and time with client a day before the survey and be punctual.
• Use SurveyPro to complete a detailed inventory of effects to be transported.
• Present the company’s services positively using various materials and demonstrations.
• Complete survey sheets accurately, maintaining a +- 5% accuracy on survey volumes.
• Document survey details and customer commitments in accordance with Move Management procedures.
• Work out JC for each Service File and review margins with Sales Manager.
• Raise Support Requests in Interact for all international moves.
• Follow-up and negotiate with clients to book jobs with the highest possible gross margins.
• Document all follow-up calls in Inteact under Sales Follow-up.
• Update Interact/MATS and prepare a Booking Form once a job is confirmed.
• Conduct a handover call with the client to confirm details and introduce the designated Move Manager.
• Ensure all booked jobs are handed over to the Move Manager within 48 hours of confirmation.
• Submit a Sales Activity Report (SAR) every Friday by 5 p.m.
• Review all lost or cancelled jobs with Sales Manager or Division Manager.
• Handle designated corporate accounts and build good working relationships.
• Attend networking activities after working hours to generate more enquiries.
• Collaborate effectively with Move Managers, Operations, and Traffic.
• Perform any other duties as assigned.

What we offer:

• Work in an international environment supporting clients from all over APAC.
• Opportunities for growth in a dynamic team.
• Learning opportunities in relocations, international logistics, and mobility.
• Work on new projects for an industry leader with over 50 years of history.
• Summary of benefits offered: health, life and personal accident insurances, birthday leave, volunteering leave, PTO from 15 to 20 days.
• Performance bonus.
• CSR, ED&I, and work-life balance initiatives.

Call to action:

If the above sounds interesting and you have a suitable profile, we look forward to receiving your updated CV and discussing your career!

Company Values:

At Crown, we pride ourselves on the quality we deliver and the values we stand by:

• We are CARING about people and their experience.
• Always DETERMINED to do our best and keep improving.
• We are genuinely THERE when our customers and colleagues need us.
• We encourage the SHARING of knowledge.
• We remain OPEN-MINDED to stay innovative.

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to any characteristic protected by law. We welcome applications from all suitably qualified candidates eligible to live and work in the designated geographical region.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.