Customer Quality Engineer

Make A Difference For Those Who Make The World

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of 56,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What You’ll Do

We keep your world running seamlessly in ways both unnoticeable and remarkable. Our fastening systems connect the world’s cars and electronics, and our infrastructure solutions build the world’s roads, pipelines and sewer systems.

For manufacturers, our engineered fastening business meets assembly challenges around the world with innovative, customized and integrated solutions and systems. For oil and gas companies, we provide equipment and services for virtually every aspect of onshore and offshore pipeline construction and inspection. And for heavy construction and demolition, our family of powerful mounted and handheld hydraulic products are the undisputed leader in rebuilding infrastructure.

As a Customer Quality Engineer you’ll be part of our Quality team working as a full time onsite employee. You’ll get to be:

1. Act as the primary interface between the company and customers, addressing quality-related inquiries and concerns.
2. Proactively engage with customers to understand their quality expectations and requirements.
3. Communicate effectively with both internal teams and customers to ensure alignment and resolution of quality issues via the establishment of improvement in the plant.
4. Utilize problem-solving methodologies (e.g., 8D) to address and resolve quality issues.
5. Identify and implement process improvements to enhance product quality and reduce defects.
6. Participate in cross-functional teams to address quality issues and drive continuous improvement initiatives.
7. Prepare and maintain weekly/monthly quality documentation, including reports, procedures, and specifications.
8. Track and report on quality performance data to customers and internal stakeholders.
9. Coordinate customer audits within process QA, internal team and follow up on audit findings.
10. Liaise with other departments, such as operations, engineering, and manufacturing, to ensure quality standards are met.
11. Provide technical support and guidance to customers on quality-related matters.
12. Stay up-to-date with industry trends and best practices in quality management.
13. May be required to travel to customer sites for audits or problem resolution.
14. Able to interact with customer independently and professionally.
15. Initiate customer survey, compile and disseminate the finding and action plan preparation.
16. Support in Internal Quality Audit, Manufacturing Process and Product Audit as well as supplier audit.
17. Implement and maintain QMS documents with annual review performed.
18. Perform other tasks assigned by superior or company from time to time.

Who You Are

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

1. Degree in an Engineering Discipline, Quality related courses.
2. Good knowledge of problem-solving tools such as 7 QC tools, SPC, DOE, FMEA, Poka-Yoke, 8D, etc.
3. Experience in calibration is an added advantage.
4. Knowledge of Quality Management Systems such as ISO9001 and ISO/TS16949.
5. Knowledge in AS9100C is an added advantage.
6. Customer focus and able to work cross-functionally at fast pace to meet customer requirements.
7. Good communication skills and leadership to drive quality improvement projects.
8. Minimum 5 years’ experience in a similar position.
9. A fast learner and able to perform the work with minimum supervision.
10. Qualified internal auditor for ISO9001 and ISO/TS 16949 is an added advantage.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.