Our client is a forward-thinking and innovative company, dedicated to delivering exceptional customer experiences. They are committed to fostering a dynamic and inclusive work environment that values teamwork, continuous improvement, and customer-centricity.
As a Customer Experience Analyst, you will monitor and analyze frontline agents' calls, emails, chats, and back-office work to ensure consistent quality and excellent customer service. Your role will include performing root cause analysis, supporting the Customer Experience Team Lead with business presentations, mentoring, and managing CSR and CE onboarding activities. Your efforts will help maintain client confidence and loyalty by ensuring every customer interaction meets high standards.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.