Job Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and Skills
- Proven work experience as a Floor Manager / Assistant Floor Manager or similar role
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Strong leadership, motivational and people skills
Application Questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- How many years' experience do you have as a Restaurant Floor Manager?
- Do you have customer service experience?
- How would you rate your English language skills?
- Are you willing to undergo a pre-employment background check?
- How much notice are you required to give your current employer?
About PAUL
In 2019 PAUL was celebrating its 130-year anniversary, arriving at this impressive milestone via five generations dedicated to creating great-tasting bread. It’s a remarkable story of one family whose belief in traditional, labor-intensive baking methods and insistence on top-quality ingredients have created the largest bakery in France today and taken the PAUL name to 46 other countries.
PAUL has always been a community bakery, bringing the authentic taste of real French baking to its local customers. Whether they meet at cafes to chat with friends over a coffee and a pastry or take food home to enjoy with friends, PAUL is dedicated to sharing its passion for food with customers all over.
Perks and Benefits
Medical + Hospitalization, Miscellaneous allowance, Education support, Training & Developments, Dental + Health Care, Staff Parking, Meal + Uniform + Transport + Telephone Allowance.