Floor Manager / Lounge Manager - Pavilion Bukit Bintang

Job Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and Skills

• Proven work experience as a Floor Manager / Assistant Floor Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills

Application Questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Restaurant Floor Manager?
• Do you have customer service experience?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?

About PAUL

In 2019 PAUL was celebrating its 130-year anniversary, arriving at this impressive milestone via five generations dedicated to creating great-tasting bread. It’s a remarkable story of one family whose belief in traditional, labor-intensive baking methods and insistence on top-quality ingredients have created the largest bakery in France today and taken the PAUL name to 46 other countries.

PAUL has always been a community bakery, bringing the authentic taste of real French baking to its local customers. Whether they meet at cafes to chat with friends over a coffee and a pastry or take food home to enjoy with friends, PAUL is dedicated to sharing its passion for food with customers all over.

Perks and Benefits

Medical + Hospitalization, Miscellaneous allowance, Education support, Training & Developments, Dental + Health Care, Staff Parking, Meal + Uniform + Transport + Telephone Allowance.