Desktop Support Engineer jobs in South Africa

Why Join

Be at the forefront of OCBC's transformational platform and play a critical role in supporting the bank's application and cloud native infrastructure services. As a Cloud Middleware Support Engineer, you'll have the opportunity to work with modern technology stacks, solve complex problems, and provide lasting value to our customers.

How you succeed

Be an integral part of OCBC Group’s Cloud Middleware Application service team to support and operate OCBC’s Application and cloud native infrastructure services. You will assist our business and technology stakeholders take advantage of OCBC's growing set of features and services to run their application workloads.

What you do

• Day-to-day operations and technical support for OpenShift/k8s, Redis, and Kafka infrastructure
• Troubleshoot and resolve technical issues, applying problem-solving and analytical skills
• Perform capacity planning, resource optimization, and security best practices
• Provide technical guidance and support to development and operations teams
• Monitor and troubleshoot OpenShift/Kafka/Redis infrastructure and application issues
• Implement and maintain monitoring and alerting for OpenShift/Kafka/Redis clusters
• Support Cloud Middleware services in a 24/7 operations environment, including permanent nights and day shifts, weekends, and holidays.
• Require rotational permanent Night Shift or Day shift.

Who you work with

Group Operations & Technology co-creates products and solutions, building the underlying technology applications and services, and managing the Group's IT operations & cyber defence. You'll be part of a dynamic team that delivers exceptional customer experience, with a focus on innovation and transformation.

Qualifications

Who you are

• Degree or diploma in Computer Science/Information Technology or equivalent
• At least 3 years of hands-on experience supporting Red Hat OpenShift, Kafka, or Redis technologies
• Knowledge of client-server, 3-tier architecture web applications, and distributed systems
• System administration experience with troubleshooting OS, application logs, and knowledge of networking, storage, etc.
• A good team player with the ability to work effectively with stakeholders to resolve issues
• Exposure to Bash scripting, Python, Ansible, and GitOps
• Willingness to cross-learn and adapt to new technologies

Preferred qualifications:

• Certified in any of these technologies (OpenShift/K8s, Kafka & Redis)
• 5 years’ experience in managing container platforms, application services, cloud technologies e.g. VMWare, Apache Kafka, Redis, and OpenShift/Kubernetes
• Demonstrate strong knowledge in technology infrastructure domain such as virtual server technologies, networking, internet protocols, scripting & observability (ELK)
• Hands-on experience with Observability stack/tool like ELK, Grafana

Who we are

Singapore's longest established bank, we've been helping people and businesses get what they want from life since 1932. Today, we're on a journey of transformation, embracing technology and creativity to become a future-ready learning organisation. Our purpose remains: to enable people and communities to realise their aspirations.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.