Onsite Technical Support Engineer

Overview

We are seeking bright and friendly individuals with excellent communication skills, a willingness to learn and apply new technology, and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As an Onsite Technical Support Engineer, your job is to do onsite implementation, troubleshoot technical issues, work closely with the Support & R&D Team, and provide timely customer feedback and solutions, maintain the software application and infrastructure, among other duties.

Your responsibilities will include:

• Being a representative for project-specific customer technical inquiries and issues that you will take ownership of and bring resolution.
• Ensuring customer satisfaction in Project Support and Maintenance.
• Collecting information and performing deep-dive analysis, diagnosis, and troubleshooting during onsite.
• Infrastructure maintenance including OS patching, application patching, or minor infrastructure changes.
• Working closely with Onsite Support as well as remote R&D resources to collaborate as a team to resolve incidents in a timely manner.
• Communicating and interfacing with technical personnel from vendors and customers.
• Writing documentation, e.g., maintenance guides and steps to resolve issues.

Other qualities you will need to be a fit for this role include:

• Background/experience in basic infrastructure fields, e.g., OS, AD, SQL, IIS, certificates, Microsoft SharePoint, and Dynamics. Especially Microsoft SharePoint is preferred.
• Preference given to vendor-based software delivery experiences.
• Strong analytical and troubleshooting skills.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in a digital transformation journey.
• Good interpersonal skills, resourceful, and take ownership.
• Organized, meticulous, and able to work independently.