Desktop Engineer | Up to $3k | 12 Months Contract

Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.

- Perform troubleshooting for client platform related problems.

- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Perform service request related to client platforms.

- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

- Involve in client platform implementation/upgrade project.

- Manage client platform implementation/upgrade project.

- Perform on research/evaluation of client platform tools.

- Provide systems related technical advice to customers or project team.

- Manage client platform management systems.

- Manage systems changes through change request process & provide status reports to the relevant parties.

- Perform client platform related presales tasks.

- Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

- Ensure service level meet requirement. Propose and implement action plan when required.

- Established facility management standards/best practices to ensure operation consistency across project/facility management teams.