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Customer Service Mandarin Speaker (WFH Night Shift)
Job summary
A leading technology company based in Singapore is seeking a Medical Interpreter fluent in Mandarin or Cantonese. This 100% remote role requires handling telephonic video calls and providing interpretation services across various industries. Candidates must have strong listening skills and the ability to maintain neutrality. Competitive remuneration and flexible working hours are offered.
Qualifications
- Excellent listening, retention, and note-taking skills.
- Ability to concentrate and remain neutral.
- Ability to explain cultural concepts when needed.
Responsibilities
- Provide language interpretation for individuals with communication barriers.
- Handle telephonic or video calls in consecutive mode interpretation.
- Use appropriate industry terminology and understand relevant procedures.
Skills
Job Description & Requirements
Role: Medical Interpreter (Mandarin Speaker) or (Cantonese Speaker) /
Remote Language Support Specialist (Mandarin Speaker) or (Cantonese Speaker)
Language Proficiency: C1 Mandarin/Cantonese + B2/C1 English
Working Days: Monday-Sunday (rotational 2 days off day)
Working Hours: Fixed midnight shift (Supporting US market)
Working Model : 100% work from home
- Rotating permanent night shifts could be: 9pm–6am, 10pm–7am, 11pm–8am, or 7pm to 3am (with 1 hour break)
- TP will provide hardware, e.g. laptop and headset to employee
- Employee need to make sure that their internet connection speed at home is minimum 100MBPS
- Provide language interpretation from one language to another for individuals with a language barrier to understand and communicate to each other
- Handling telephone or video calls on demand and render meaning of conversations in the consecutive mode of interpretation between speakers of English
- Processes information quickly and concisely, recognizes sensitive cultural differences, and is always professional and courteous
- The interpreter will use appropriate industry terminology and understand common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
- Excellent listening, retention and note taking skills to maintain a high level of accuracy
- Ability to concentrate, stay detached from the conversation, and always remain neutral and objective
- Ability to quickly establish personal credibility
- Ability to follow client's instructions closely
- Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client
- B2 CEFR English Level bilingual with other required languages
- Able to work from home on a permanent basis
Interested candidates may apply to bernice@eps.com.sg with your detailed Resume.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.