Jobs at Shopify Inc. in United States

Location: Central, Somerset

Working Hours: Mon-Fri 9am-6pm

Benefits: Birthday Leave, Cash Benefits & Performance Bonus

Job Description:

Performance Reporting:

• Weekly reporting and projection of closure amounts and dates for your team's renewing accounts.

Team Motivation:

• Motivate and guide your team to meet and exceed individual and team targets.

Quality Assurance:

• Ensure that the team delivers top-quality work, managing timelines effectively and building strong client rapport.

Performance Reviews:

• Conduct quarterly performance reviews, providing constructive feedback and identifying areas for improvement.

Training & Development:

• Ensure the team is well-trained on all company products and services. Provide training to new team members on company policies, procedures, and job-specific skills.

Objective Setting:

• Guide team members in setting clear objectives for their pipelines and developing actionable plans to achieve these goals within specified timelines.

Problem-Solving:

• Assist team members in identifying potential pitfalls and preparing solutions to mitigate these challenges.

Onboarding & Training:

• Oversee the onboarding process for new hires, ensuring they are equipped with the necessary technical knowledge and skills.

Performance Metrics:

• Develop performance review decks and conduct monthly huddles with individual team members to assess morale, identify gaps, and address areas for improvement.

Client Management:

• Manage client accounts directly when needed, ensuring high-quality service and satisfaction.

Recruitment:

• Recruit and mentor new hires, helping them become successful account managers and valuable team members.

Requirements:

Experience:

• Minimum of 4 years of experience in a digital marketing agency, with at least 2 years of experience managing a digital marketing team

SEO Expertise:

• Good to excellent understanding of search engine algorithms, technical SEO, and related practices

Technical Skills:

• Familiarity with Copywriting, Design, SEO, SEM, Google Analytics (GA), Google Data Studio, HotJar, AHREFS, and CMS platforms (WordPress, Shopify).

Interested applicants, click APPLY NOW or email hrtalentteam@oom.com.sg for a confidential discussion.