E-Commerce Team Lead

Job Descriptions:

1. Optimize product listings to drive sales and improve visibility on platforms like Shopee, Shopify, and Lazada.
2. Monitor performance metrics (ROI) and run promotions to boost sales and visibility.
3. Assist in pricing strategies, product launches, and promotional activities.
4. Track campaign performance and ROI, making adjustments to improve conversion rates and sales.
5. Manage and constantly improve the development and implementation of all e-commerce sites managed by the Company, including own e-commerce, marketplaces, and 3rd-party retailer sites.
6. Responsible for the maintenance and submission of product and promotion listings in the Online Website platform.
7. Handle customers’ communications via phone, email, social media, and other means.
8. Handle customer inquiries, feedback, and returns, and perform service recoveries.
9. Check and tally the physical stock to ensure stock inventory accuracy, addressing any shortages or discrepancies.
10. Handle goods returns and stock adjustments. Perform annual stock take and regular stock counts.

Job Requirements:
• At least 5 years of proven experience in a related field.
• Prior experience in e-commerce or digital marketing strategy is a plus.
• Familiarity with digital marketing tools like Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO/SEM tools.
• Proficient in WooCommerce, Shopify, and WordPress.