Head of operations skincare

My client is a leading innovator in the skincare and haircare industry and has seen tremendous growth in the past few years. They are redefining the beauty and personal care industry through their proprietary technology and innovative products.

As they continue to rapidly scale, they are seeking a Head of Operations to optimise and scale operations globally. You’ll drive seamless production, demand and supply planning, and efficient global fulfilment, ensuring high-quality products reach customers worldwide.

This is an opportunity to shape the operational backbone of a cutting-edge skincare and haircare company.

Key Responsibilities:

Production Oversight:

1. Manage and oversee production for the group, ensuring adherence to high-quality standards and regulatory compliance.
2. Partner with R&D, manufacturing, and quality assurance teams to align production processes with product innovation. Identify opportunities for process optimisation.

Demand and Supply Planning:

1. Develop and manage demand forecasting models to support accurate production and inventory planning for diverse international markets.
2. Collaborate with sales and marketing teams to align inventory levels with global market demand and promotional activities. Manage inventory across global markets.

Supply Chain and Fulfilment Management:

1. Lead procurement, logistics, and fulfilment for timely deliveries; manage 3PL partnerships.

E-Commerce Operations:

1. Ensure operational excellence in e-commerce, with a focus on Shopify platform performance and scalability. Integrate NetSuite ERP for seamless performance.

SOP Development and Oversight:

1. Establish SOPs; manage operational systems to maintain data accuracy and support decision-making.

Operational Strategy and Leadership:

1. Build and lead a high-performing team; align operations with strategic goals.

Key Qualifications:

1. Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field; advanced degree preferred.
2. 8+ years in operations, supply chain, or production in consumer goods, with a strong focus on e-commerce.
3. Proficiency in Shopify, NetSuite ERP, and demand planning tools.
4. Expertise in demand forecasting, logistics, and multi-warehouse management.
5. Proven leadership, communication, and analytical skills.
6. Experience in SOP development and operational optimisation.
7. Exceptional leadership, communication, and analytical skills. High attention to detail, particularly in maintaining data accuracy and operational reliability.

If you’re ready to lead operations for a high-growth beauty innovator, apply today!