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Credence JLG
A leading education institution in Singapore is seeking an Administrative Officer to oversee the training application lifecycle, manage government funding claims, and coordinate part-time staff. The ideal candidate has a diploma in Business Administration, and experience in administration or operations within the sector, and is proficient in MS Office and TMS. Strong organizational skills and the ability to communicate proactively are essential for success in this role, which may require some evening or weekend support.
End-to-End Registration: Oversee the full training application lifecycle, verifying eligibility criteria for specific programmes and maintaining real-time registration data.
Learner Support: Act as the primary point of contact for trainees, providing expert guidance on course confirmations, funding eligibility, and general enquiries.
Class Operations: Manage Public Run logistics, including the collection of critical documentation for funding/claims and providing on-site support to trainers.
Systems Administration: Navigate and master TPGateway (TPG) and the Training Management System (TMS) to ensure data integrity and compliance.
Claims Processing: Lead the end-to-end management of course fee and salary support claims. This involves meticulous verification of attendance and assessment records to ensure successful disbursements from government agencies (e.g., SSG, WSG).
Audit Leadership: Spearhead the preparation for regular funding and quality audits. You will be responsible for ensuring that all learner records and financial documents meet the stringent requirements of statutory boards.
Discrepancy Resolution: Proactively identify and resolve any issues related to rejected claims or data mismatches within government portals.
Manpower Scheduling: Coordinate and manage the schedules of part-time trainers and administrative assistants to ensure optimal coverage for all training sessions.
Onboarding & Training: Conduct induction sessions for new part-timers, ensuring they are well-versed in office protocols, TMS usage, and compliance standards.
Performance Monitoring: Oversee the quality of work delivered by part-time staff, providing feedback and guidance to maintain high service standards.
Payroll Verification: Consolidate timesheets and claim forms for part-time staff, ensuring accurate and timely submission for payroll processing.
Post-Training Care: Collate training and assessment records, ensuring end-of-assessment documentation is accurate and filed securely.
Resource Coordination: Manage the booking, setup, and maintenance of training rooms, alongside the procurement of learner and trainer materials.
Financial Tracking: Preparing purchase orders and matching of invoicing for trainer fees.
Process Improvement: Design and implement efficient filing, storage, and office procedures to enhance operational productivity.
Policy and SOP maintenance: To update and maintain the SSG/WSG policy and SOP standard.
Education: Diploma or equivalent in Business Administration, Operations Management, or a related field.
Experience: Proven administrative or operations experience, specifically within the sector.
Technical Skills: Proficiency in MS Office and high familiarity with TMS and TPG portals (highly advantageous).
Leadership Ability: Experience in supervising part-time staff or coordinating diverse teams is preferred.
Soft Skills: Exceptional organisational skills with a "sharp eye" for detail. You must be a proactive communicator capable of managing multiple priorities under pressure.
Flexibility: Willingness to support occasional evening or weekend sessions (compensated via Time-Off-In-Lieu or allowance).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.