Sales Operations Intern

About Us:

At PaperMarket, we are a retail-wholesale customer-focused company committed to providing exceptional service both in-store and online. We are looking for a proactive and detail-oriented Sales Operations & Admin intern / assistant to join our team. This is a unique opportunity to contribute to both our retail operations and e-commerce functions, ensuring a seamless experience for our customers.

Job Overview:

As a Sales Operations & Admin intern/assistant, you will play a key role in supporting our retail and online operations. This includes providing outstanding customer service in-store, managing e-commerce order fulfillment, maintaining product information, and assisting with inventory, promotion and pricing updates. You will be required to work in-store during selected retail hours, including weekends and public holidays, with flexibility to switch between retail and e-commerce administrative tasks as needed.

Key Responsibilities:

Retail Customer Service (In-Store Duties):

• Provide exceptional customer service on selected retail days, helping customers with product inquiries, purchases, and any post-purchase support.
• Ensure a positive and professional shopping experience, offering assistance with product recommendations and store layout navigation.
• Handle returns, exchanges, and complaints with efficiency and courtesy, ensuring customer satisfaction.
• Assist with visual merchandising, keeping the retail space organized and aligned with brand standards.
• Process in-store transactions and handle cash and credit card payments accurately.

E-Commerce Order Management:

• Process e-commerce orders, ensuring timely and accurate fulfillment.
• Coordinate the preparation, packaging, and shipping of online orders, ensuring they meet company standards for quality and accuracy.
• Track and update customers on their order status, including shipping and delivery details.
• Handle invoicing and ensure proper documentation for all online orders.

Product Management & Inventory Support:

• Create and maintain new product codes in the system, ensuring accurate and up-to-date listings across both retail and e-commerce platforms.
• Regularly update product prices in the system, in alignment with sales promotions, seasonal changes, and inventory updates.
• Support inventory management, ensuring stock levels are accurately reflected in both retail and e-commerce systems.
• Collaborate with the team to track inventory levels and assist with restocking when necessary.

Administrative & Operational Support:

• Assist with returns and exchanges for both retail and e-commerce customers, ensuring proper processing and documentation.
• Support operational tasks such as inventory audits, monthly sales reporting, and promotions planning.
• Provide assistance with special retail events and product launches both in-store and online.

Qualifications:

• GCE O Level / A Level / Diploma holders seeking internship / contract employment whilst waiting for results.
• Prior experience in retail, e-commerce, or sales administrative roles.
• Previous experience and genuine interest in retail customer service is essential.
• Experience with e-commerce platforms (e.g., Shopify, Lazada, Shopee etc.) is a plus.
• Computer savvy and proficient in Microsoft Office Suite (Excel, Word, etc.) and familiarity with inventory management or ERP systems.
• Detail-oriented with strong organizational skills.
• Ability to multitask and prioritise effectively.
• Excellent customer service and problem-solving abilities.
• Comfortable working in a fast-paced, customer-facing environment.

Working Hours:

• 3-5 Day work week (up to max of 45 hours per week).
• Must be willing to work in-store during retail hours, including weekends and selected public holidays.
• Flexibility to switch between retail and e-commerce tasks as needed, based on business demands.

Why Join Us:

• Opportunity to work in a supportive and collaborative environment.
• Gain hands-on experience in both retail and e-commerce operations.
• Room for growth and career advancement in a rapidly expanding company.
• Employee discounts and perks.

How to Apply:

If you are excited about joining the PaperMarket retail family and taking on a varied role that blends both retail and e-commerce responsibilities, we want to hear from you! Please submit your resume to HELLO@PAPERMARKET.COM.SG