IT Support Engineer (CAT 1, TCP / IP / DNS, East)

Roles & Responsibilities:

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24×7 standby shifts.

Salary: $3,300 to $3,600

If you are keen to apply for the position, kindly email your detailed resume in MS Word to careers@recruit-expert.com
Please note that only shortlisted candidates will be notified.

Ref: 1887139

EA Licence: 19C9701
Registration: R21100996