Customer Service jobs in Singapore

Company Description

Kaeser Kompressoren is one of the largest providers of compressed air systems and consulting services, with over 7000 employees worldwide. We aim to deliver exceptional customer service and innovative products, ensuring energy efficiency and reliability. Our commitment to research and development keeps our products at the forefront of technology. Kaeser is dedicated to maintaining the highest quality standards, evidenced by our ISO 9001:2008 and ISO 14001:2004 certifications.

Role Description

This is a full-time on-site role for a Service Coordinator, located in Tuas. The Service Coordinator will be responsible for coordinating service appointments, managing service operations, and ensuring excellent customer service. Day-to-day tasks include scheduling service calls, communicating with customers and technicians, and monitoring service progress to ensure timely and effective service delivery. The role involves handling customer inquiries, processing service orders, and maintaining service records.

Responsibilities

1. Perform secretarial, clerical and support activities for the Service Department.
2. Schedule technicians for on-site servicing and liaise with customers.
3. Involve fully with SAP pertaining to Service Department issues.
4. Manage SAP quotations, enter service work orders into SAP, and handle billing and payments.

Requirements

1. English proficiency and basic computer skills (preferably with SAP experience).
2. Diploma and above with related qualifications (O level with relevant experience are welcome to apply).
3. Proficiency in Service Coordination and Operations Management skills.
4. Strong interpersonal skills and effective communication.
5. Excellent customer service skills.
6. Ability to work collaboratively and on-site in Tuas.

Salary: $2,800 – $3,300 per month

Transport will be provided (pickup at Choa Chu Kang & Jurong Point).

Only short-listed candidates will be notified.